Servpro Reviews and Complaints

WELCOME TO MEASUREDUP
We are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business



Servpro Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0

  • work for servpro for 8 years.



    servpro didnt care about there employes.they just cared about how much money. when work was slow i had to use my vacation days to make up for any hours lost. they said i lied about some things that was not true .they wanted me to take a4 dolla cut in pay after 8 years and these people go to church wheres the lolaty. everbody makes mistakes they lie to customers everyday but they are still there i am talking about owners. i was on call for 8 years and only missed maybe twice i like servpro but not the way it is ran. we had 4 workers that made them money for can live comfortable and they did... More...
    (Insurance)
    16157455493's Picture   16157455493    0 Comments   Comments

  • BEWARE OF SERVPRO!



    Our basement flooded and we called our Ins Co.(Nationwide). They gave us two water removal companies to choose from in our area. Thinking we were in good / trusting hands and would be treated fairly we chose Servpro and well it was a big mistake of judgement on our part! Our insurance company said not to worry and that it would be no cost to us. It was a huge cost..I mean out of site to the moon expensive (nearly 15K). Now we had just enough water to get the carpet wet and some very light drywall damage..not 12" of water. They stuffed my basement with everything they could bill us... More...
    (Repair Services)
    llist's Picture   llist    0 Comments   Comments

  • sears home services and ocean construction



    sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to read your contract. also making it to late to cancel in 3 days notice. now u are in a binding contract. sears did not mention fine print in their contract or fine print of manufactures material being used.mfg.only guarantees u a good roof shingle. if installed not to mfg.specs. like mine an most likely all roofs. mfg.voids their product warranty .salesmen does not tell u that. my roof was installed by their sub contractor an... More...
    (Home Improvement)
    lauriebrumeller's Picture   lauriebrumeller    0 Comments   Comments

  • Servpro - rude and hostile crew.



    Horrible, There was a flood emergency at the house next door. ServPro arrived to take care of the water. For some reason (later i figured why) they parked they truck in front of mine. My house was shaking!! i couldn't hear my thoughts. I thought it will be done in few minutes and they will turn it off. They didn't. After 45 min unbearable noise from the truck and the running compressors. I went out to ask them why they parked in front of my house not the one where the damage is. The guy who came out to talk to me was on the phone and said "one min" raising his hand up. I... More...
    (Repair Services)
    dzrkn's Picture   dzrkn    1 Comments   Comments

  • NSLI DBA Servpro Hicksville/Plainview



    They did a bait and switch on pricing then sent undisciplined thugs to tear out walls & insulation 4 feet up from Hurricane Sandy flooding. They removed things that they were told to leave. They removed or stole property. They did much damage. They were scary thugs. No professionals as advertised. Manager never returned calls until he realized I refused to pay balance of his inflated bill. Stay away from this company!! Sue them if you had a similar experience. This franchise should not be allowed to be in business. More...
    (Repair Services)
    Angryinoceanside's Picture   Angryinoceanside    0 Comments   Comments

  • Servpro Manassas WATER DAMAGE



    Do NOT USE THEM They misquoted me by over a $1500.00 stole my graddaughters xmas presents and other things. and when there Rep stopped by for us to sign the insurance check and we complained and he said someone would be in touch. NEVER HAPPENED these people are crooks with a license. I would drown in water damage before ever using these people again. STAY AWAY FROM THEM More...
    (Insurance)
    bk1954bk's Picture   bk1954bk    0 Comments   Comments

  • Thieves OF Baghdad, Hire your LOCAL TRUSTED COMPANIES



    These people come to Ocean City New Jersey to restore Hurricane Sandy Victims, whom have all lost their homes, taking the work from area companies, and then they steal our belongings, scum of the earth!! LIKE THE REST OF THE REVIEWS SAY, IF YOU VALUE YOUR THINGS, hire a trustable company, and if you do hire these thieves, do not leaving anything behind. & what else is a shame, you have all these homeless people looking for jobs, due losing their homes to Sandy, and these thieves don't want to hire anyone. I bet if your a criminal they'll hire you, majority of the people in the... More...
    (Home Improvement)
    cliffbang36's Picture   cliffbang36    0 Comments   Comments

  • ServPro Rowlett / Rockwall Texas Do not use this company if you value your things



    If you value your possesions, DO NOT use this company. Things will come up missing or damaged. If you do not have pictures of everything in your home, I mean everything and from every angle. Then beware.Items will come up missing or broken. When you bring this to there attention. The first responce will be, It will show up, Have you unpacked everything? The second will be, Its not on our inventory list, and we do not have a picture of it,. WE take pictures of everything and inventory it before we remove it from your home. What a joke that was. It is my belief that this is a disreputable... More...
    (Miscellaneous)
    grushin2's Picture   grushin2    0 Comments   Comments

  • fire and smoke damage



    Servpro was hired by my insurance company, not me, because I had had previous experience with them and was not happy. They removed all of my things that were left, without givng me a chance to go thru them. They took about $300 worth of quarters that were bagged up from my vending machines and although they were supposedly put in someone's desk for "safe keeping", that person was never there when I stopped in, and the money eventually disappeared. When I requested some of my kitchen things to use in a temporary home, I had to go thru many miscellaneous boxes to find them and... More...
    (Miscellaneous)
    obxwildflower's Picture   obxwildflower    0 Comments   Comments

  • Water Damage



    This review has been resolved or replied to by this company. Because of water damage, my hardwood floors had to be replaced and Servpro was called to dry out underneath my house. They packed everything and stored it in a warehouse. While my possessions were there one of the packers took his girlfriend to "see my furniture" and told me she fell in love with one of my chairs and offered to buy it for $50.00! He also said I had so many good recipes (how did he know?) and asked to have copies of them. I didn't give them to him. When I finally got back into my house and my things were returned that's when I found out what a... More...
    (Repair Services)
    noserve's Picture   noserve    2 Comments   Comments

  • Water removal and restoration



    ServPro did a great job removing the water but didn't live up to their promise of making it %u201CLike it never even happened.%u201D They made promises they couldn't keep, didn't finish work they promised to do. didn't meet schedules they promised to keep. didn't keep us informed when things started going bad. had sub-contractors do work that had to be redone, damaged items while doing water removal and restoration and didn't fix them. More...
    (Repair Services)
    JRLA's Picture   JRLA    0 Comments   Comments

  • They removed everything I owned do to a dryer fire.



    This company has very nice employees, however the owners are money hungry creeps! They removed my entire home, 5 br, 4ba and approx. 3500 sq ft. They took everything to their warehouse. They had it for a month. i did not hire them, my insurance did. I was told I would get a list of everything and that I could go through the list and decide what I wanted to keep and what I wanted to get rid of. THIS NEVER HAPPENED! I was notified by ServPro that my items were cleaned and ready to deliver. As they brought my tv's in, I pluged in the first one, NO VOLUME. They messed up my tv..... First... More...
    (Furniture)
    nbarr's Picture   nbarr    1 Comments   Comments

  • Water Damage- terrible work and extremely rude



    We had flood damage from a burst pipe in the lower level of our house and our experience with ServPro was terrible. Whether it was the representatives at their office or the Project Manager, no one could clearly address our questions as to what comes next in the clean-up and repair process. When the Project Manager finally did come to our residence which was 4 days after he had initially said he would, he complained to us that he had to pull his men off of another job in order to help. As we asked very basic questions about how this process works and what needs to be done (we have never... More...
    (Miscellaneous)
    namewithheld's Picture   namewithheld    1 Comments   Comments

  • Water damage drying and floor replacement



    Had a water leak from a heating system while working out of town that wet carpeted hardwood floors in two rooms. I found Servpro of Abingdon/Bristol/Marion, VA in the yellow pages and called them in desperation as I was leaving town again. They came, called and told me the carpet was ruined and had to go, called back and told me the hardwood floor was ruined and had to be replaced. They offered to handle the replacement. Homeowners insurance paid over $5,741 to dry out the house and replace the hardwood floors. The floors Servpro replaced warped very badly in a few months. No other... More...
    (Repair Services)
    tenusdad's Picture   tenusdad    1 Comments   Comments

  • Kitchen fire and smoke damage



    I will not recommend this company to anyone. We had a kitchen fire and smoke damge in our home and Servpro was contacted by our insurance company to clean the smoke damage to our home and they did a miserable job. They did not complete the cleaning agreement and they damaged our bed, flooring, and disposed of kitchen appliance without our knowledge. When this was brought to the attention of the owner, he and another individual came to our home to "inspect" the damges. Immediately they attempted to intimidate me with a rather firm and strong handshake and this behavior... More...
    (Repair Services)
    medicwiley's Picture   medicwiley    2 Comments   Comments

  • Servpro high cost because they can



    We had water heater leak and our insurance company told us to call Servpro. When they arrived I told them that I had a high deductible and most of the cost was out of pocket, but they never gave me an estimate. The first time I saw the cost was when I got a bill for $2500--my full deductible. At that time, Servpro again failed to give me any details. When I finally got the bill details, I discovered that they charged 150% of the market rate for equipment rental, and opted to run the most expensive equipment for the longest time. I know my insurance company did the bare minimum, since... More...
    (Repair Services)
    NonfanServpro's Picture   NonfanServpro    3 Comments   Comments

  • Mr



    Wow should have read all these before our experience with ServPro they are very green!Bill is inflated techs that know nothing we pulled carpet and pad after they left just mputting up two humidifiers ,with standing water on the floor! They won't talk to you they sat tuff ,also they screw up and still expect to be over compensated !They are the bum hole of quality help but charge like they are experts!Ha not even close they are crooks ! We will never recommend them in SLC area ever! More...
    (Home Improvement)
    Ajoke's Picture   Ajoke    2 Comments   Comments

  • Bait and Switch



    Our basement flooded the day before Thanksgiving last year 2011. We had Servpro of Birdsboro, PA come out to fix the damage. I was quoted $2,000.00 to $3,000 for the work after they checked what my insurance would cover. They cleaned the basement, removing the rug and padding and cutting out the dry wall. Basically they did a good job with that other than one of the employees smoking in my bathroom! The problem came when I received the bill...$6,000.00. I called the complain and the owner told me it was do to the amount of time I had the fans in the basement drying my cement. He... More...
    (Repair Services)
    pelzerfamily's Picture   pelzerfamily    0 Comments   Comments

  • NEVER EVER USE THIS COMPANY



    I had a minor flood, followed by detection of mold. ServePro worked for two weeks and house smelled just horrible and they said they were done, had to complain and they came back and had to tear out more of the house and it took weeks to get the bad smell out house and it delayed the job by two weeks. The workers who didn't speak English, were using a bathroom and tore toilet paper and stuck it all over the sticky floor and left it. They broke cabinets, steps and didn't wrap expensive furniture, never drained faucet and it froze and broke. The worst part was the manager. He was... More...
    (Repair Services)
    gusdog05's Picture   gusdog05    0 Comments   Comments

  • Servpro is bad news



    Beware of this company. I had an attic fire and called them to take care of the aftermath. Well let's begin with I trusted them. I am a career firefighter in my local city and know a bit about fire. First thing they did was crumple a glued 2500 piece puzzle up that I put together as a child and put it in a box. This is kinda minor but sentimental it was not affected by the fire. Next thing I had a huge dumpster at my home for restoration disposal. One day I went to check progress and noticed a large amount of black trash bags had been thrown into the dumpster. So out of curiosity I... More...
    (Miscellaneous)
    Firefighter4life's Picture   Firefighter4life    0 Comments   Comments

  • Sorry Company Money Hungry



    THIS IS THE WORSE COMPANY TO CALL WHEN YOU ARE IN NEED. MY PARENTS PAID THEM THE MONEY FROM THE INSURANCE COMPANY AND HAD TO WAIT TWO WEEKS FOR THE REMAINDER AND THEY FILED A LAWSUIT. THEY RECEIVED ALL OF THEIR MONEY AND THEY STILL WENT THROUGH WITH THE LAWSUIT AND CAME AND PICKED UP MY DAD TRUCK. THIS IS A MONEY HUNGRY COMPANY AND IF I COULD I WOULD MAKE SURE NO ONE WOULD EVER USE THEM. More...
    (Miscellaneous)
    Katinabell's Picture   Katinabell    4 Comments   Comments

  • customer



    If you read the reviews carefully,you can tell most of them are from Servpro's competitions.Almost all my family had used Servpro before and they are very good.They are nice and always willing to help.We have told all my friends about them.We are in Norwalk OH.Servpro of Huron & E Seneca Co,did our job and they are the best!!!My name is Kay Dale.216-965-8860.Call me if you have any questions about the service we got from Servpro. More...
    (Insurance)
    jason981's Picture   jason981    6 Comments   Comments

  • Disillion service Bleeders



    2009 I had a small fire in the livingroom of my home. I have two foster children and they were so hurt given Servpro, empolyees stole bamboozled all the children belonging, they knew the chilren were foster children. The company is a rip off if you or any one has a fire please do not trust Servpro, they are crooks I had to get a lawyer to get some of my belonging back. Please be ware of this company for additional in please call 215-2885464 I will help you More...
    (Insurance)
    prayforurcompany's Picture   prayforurcompany    1 Comments   Comments

  • Service call



    My wife called Servpro when she saw water leaking from the ceiling in the living room and a large spot on the ceiling. I was out of town on business. They dispatched 2 technicians with no tools, not even a ladder, they had to borrow ours. They hacked a 6" square hole in the ceiling and said there was nothing they could do to fix the leak. For that service we were charged $125. Any other trade charges $60-$75 for a call. I called the local office to complain about the high cost, and was told that was just the cost of doing business and putting fuel in the van to come over. We were told... More...
    (Home Improvement)
    bnupnau's Picture   bnupnau    2 Comments   Comments

  • Scam



    I have been waiting for three weeks now (and counting) for an estimate that was suppose to be emailed to me the next day and cost $250. I have called ServPro several times. No one has called me back and the receptionist cannot help. Doesn't mold grow, the longer you wait the worse it gets? Therefore, no matter what the estimate says at this point the actual cost would be far greater. Thank goodness for this site becasue I will take my business elsewhere, but i still want my estimate since I paid for it. More...
    (Home Improvement)
    bflony88's Picture   bflony88    1 Comments   Comments

  • Servpro - BEWARE



    In 2008 we had a fire in our home caused by lightning. We hired SERVPRO for repairs - it's been 3 years and I am still experiencing trauma from the poor job perfomance - poor, cheap and even used materials, contract not followed that was prepared by adjuster, no receipts, job never completed, my furniture was destroyed because they stored it in our garage and used it as workbenches. There was no cleaning done as promised, no videotaping, most of the furniture was not even moved back into our home. We are having to pay for additional repairs out of pocket because of the poor poor job... More...
    (Home Improvement)
    Traumaservpro's Picture   Traumaservpro    0 Comments   Comments

  • rude!



    my business has been nothing short of harassed by their marketing department. more specific, lauren huttner. she was very unprofessional and made us feel like WE needed servpro and not the other way around. no company should have to put up with this. we will never call servpro in the future, i would rather call someone that isnt pushing for a commission all the time! More...
    (Repair Services)
    marysmith's Picture   marysmith    0 Comments   Comments

  • Awful service from servpro



    My experience with Servpro of Augusta was simply horrible. They were rude, not just the field crews, but the management and everyone I spoke with were downright mean. Incompetence is too nice of a word. They actually caused damage, overcharged me and didnt do anything but move some fans around. Their billing dept is top notch, except for the fact that they lost not one, but two checks, then filled a freaking lawsuit for the money. They have their money and should be glad that I am not the type to sue. Don't take a chance, use someone else More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Dustoff1's Picture   Dustoff1    0 Comments   Comments

  • Ungrateful



    Our servpro was one of the few servpro's we went to Maryland to help out with hurricane irene & storm lee. We are from texas, we had crews out there for a month away from their families to help out the people affected by this disaster, very ungrateful, almost every customer out there was ungrateful, treated us bad, yelled & cussed us out over the phone because we couldn't get to them sooner, acting like they were the only ones who were affected, there was about 800 people affected & they acted like they were the only ones. Our crews never complained about it once. More...
    (Miscellaneous)
    anonymous123's Picture   anonymous123    1 Comments   Comments

  • I would never recommend servpro of Glenview, IL



    The rain/flooding of April 23,2011, left me with 7 inches of sewage water in my basement (thought it did go back in the sewer within 2 hours). My insurance company has a contract to use Servpro of Glenview, IL. I place my claim at 3:30 a.m. ( 1.5 hours after storm), and called Servpro shortly after I talked to the insurance company. The owner came out ot my house the next day around 2 p.m. and when he saw I had paneling on my walls, he immediately said," Oh, all that paneling will have to be ripped off." And to my daughter he said," You better plan to be move out for the... More...
    (Miscellaneous)
    morgan2010's Picture   morgan2010    2 Comments   Comments

  • Terrible Water Damage Company



    Servpro did a terrible job and are refusing to stand by their work. I had a lot of water damage due to a leaking shower pan and they were contacted to fix it. It was a large job as my bedroom carpet,walls, shower had to be completely redone. They lost my vanity, faucets, sink etc. When finished there was a leak in the shower and water was not draining very well. I had to write a letter and they send someone to fix the leak but said the water was normal in the shower. Now I have a leak again in the same place. The plummer said it is because the shower floor was not pitched correctly... More...
    (Repair Services)
    redhatsandy's Picture   redhatsandy    1 Comments   Comments

  • servpro israel- BEWARE



    i sent in my computer to be repaired at servpro in israel. first of all, not all the branches that are on their website actually exist. then, i sent my eeepc netbook in and got it back more than a month later with the exact same problem. i then sent it back to them, and have not been able to get straight answers from them for a month and a half. each time i call, i need to have the exact same conversation, explaining why, even tho my netbook is no longer under warrantee, it was when i initially sent it in. each time, the conversation ends with someone saying they need to speak to a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    avidanf's Picture   avidanf    3 Comments   Comments

  • Servpro San Marcos



    Do not use this company they are inept they charge for everything. I had many things broken while the cleaned. I could of paid off my house with what they charged. They referred a contractor who also was realated to a worker of Servpro and left me with unfinished work. Servpro hassled me daily for payment. It was a stressful time and I did not need this on top of everything else. More...
    (Repair Services)
    pattyh0212's Picture   pattyh0212    0 Comments   Comments

  • Iredell NC Servepro



    These guys were inept at their job. They were unable to climb onto my roof to install a tarp to cover the hole left by the fire. They refused to dry out my basement/crawlspace; so we had a mold issue a few weeks after they left. They cut the drywall flush with my cabinets to remove some insulation which forced us to remove the cabinets to do the repair. I will never use them again. More...
    (Repair Services)
    jebuyer's Picture   jebuyer    3 Comments   Comments

  • Employee Mistreatment



    Servpro office on Greens Road, in Houston Texas. Susan Meacham the owner, is a liar and treats her employees very unfairly (unless you are her daughter). Randy Meacham is a nice guy to work for (very fair and treats his employees with respect), but you do not want to get envolved with Susan. There are several employees that are getting together to file a lawsuit against her. She favors some employees and treats the others like they are beneath her. Her success has gone to her head. She will cheat her employees out of well deserved raises and promotions to benefit herself. Do not work... More...
    (Repair Services)
    wbcall's Picture   wbcall    3 Comments   Comments

  • Cleaned Out



    Called Servpro to clean up after a smoke fire and was cleaned out of $4000.00 worth of jewelry and cash stored inside a bedroom they were not to enter. Was told by the supervisor that he knew who the culprit was but would not go any further. One day while guest were present the supervisor shoved an envelope of $600.00 to "make it right"- then ran to his vehicle. Never saw or heard from him again. More...
    (Home Improvement)
    verneice8528's Picture   verneice8528    3 Comments   Comments

View all reviews


Servpro Reviews By Product


Servpro Comments


wisdom9090 says: (10 months ago)
 0
Beware of Servpro egg harbor the boss is a thief and lied he pulls man of the street with no background check he has man addicted to drugs working for him. His technicians go thru the customers drawers and the take pictures of themselves modeling for the cameras when the consumers refuses to sign the certificate of completion he sometimes has the staff signed it. They are a crooks and he overcharges for things not done. He gives kick backs to adjusters to get the work that insurance copanies do not give to him he is required to do background checks in al his employees but instead he only does it on his full time employees. Ins companies mandate that he does. Ot use. Employees with felonies charges are not allowed in customers home he does not care the employees go into the homes and steal things. He also. treats his employers awful his supervisor project manager is a drunk he goes into people's homes smelling of alcohol. Stay away from this company Ur better off using service aster
My good friend was working for this company and I heard horrible things this company is doing stay away from this co all he cares about is money.



wisdom9090 says: (10 months ago)
 0
Beware of Servpro egg harbor the boss is a thief and lied he pulls man of the street with no background check he has man addicted to drugs working for him. His technicians go thru the customers drawers and the take pictures of themselves modeling for the cameras when the consumers refuses to sign the certificate of completion he sometimes has the staff signed it. They are a crooks and he overcharges for things not done. He gives kick backs to adjusters to get the work that insurance copanies do not give to him he is required to do background checks in al his employees but instead he only does it on his full time employees. Ins companies mandate that he does. Ot use. Employees with felonies charges are not allowed in customers home he does not care the employees go into the homes and steal things. He also. treats his employers awful his supervisor project manager is a drunk he goes into people's homes smelling of alcohol. Stay away from this company Ur better off using service aster
My good friend was working for this company and I heard horrible things this company is doing stay away from this co all he cares about is money.



pgmwuts says: (1 year ago)
 0
It appears that the only people happy with servpro are the ones where the insurance paid the bill. Anyone who has to pay it on there own gets raked over the coals with unrealistic charges



rhodeisle says: (1 year ago)
 0
extraordinarily bad service. and NO, i am not one of their competitors writing a bad review. what happy horse sh*t that comment was! i called them twice over a period of a month to try to arrange to have someone to come and assess and estimate, remove and clean up old insulation in a small attic room. the boneheads never had the professionalism to call me back. how does a business remain alive in such an economic climate when they feel that they can afford to be so dismissive in handling prospective clients. wow. i will never use them! i have not the time nor the inclination to employ a company who wastes my time.



missyannb says: (2 years ago)
 0
Servpro of Alabama came in to help in Maryland after the Hurricane. The workers did a good job, HOWEVER, my estimate was $500 and then it ended up being $750, and they definitely did not provide $750 worth of services. They don't provide you a receipt of services when the job is done. The Sales Manager is an idiot and is only focused on $, and additionally he is very rude and knows noting about customer service. When they first called they were like we are going to collect your deductible, and I asked well what if my deliverable is more than what the cost of the work is? Oh we will issue you a refund

I had very minimal water in my hardwood floors and then they left the equiment there and then charged me when they came out to check it and said it wasn't dry. They are crooks and they take advantage of peoples misfortune. DON'T USE THIS COMPANY. They are a bunch of crooks!



mcdanic12 says: (2 years ago)
 0
I recently had a frozen water pipe that busted behind a tub in a bathroom between two bedrooms. It flooded the entire side of my home. I work for an insurance agent and have worked in the insurance business for 40 years. I have held an insurance license since 1979. I have recommended Servpro many times for jobs and even when our church had a fire they used them upon my recommendation. So when I stepped into ankle deep water I wanted none other than Servpro to do my work because I felt I knew the local people and they would do a good job and give me the best rate. I feel the guys who came out did a good job. I was sick with acute lung problem at the time and they knew this. They should have advised me to get a hotel room. I had to go to the doctor two more times because the dehumidifiers about killed me/ I could not breathe unless I went outside in the freezing weather to get fresh air. I wasn't satisfied with the bath tub not being dry of water. They wanted my entire bathroom tore out. They told me that my carpet could be put back down but my carpet was 6 years old and it could not be saved. They charged enormous fees and it was months going back and forth with the adjuster. Do you think after all the business I referred them they gave me any discounts. No, the Servpro representative Renee and her boss Cindy only wanted to complain about my adjuster and how hard he was making it for them.I was very disappointed and did not think this company handled this claim professional. Especially when she wanted to bring other claims by to discuss with me. Privacy please!! Don't be discussing my claim with anyone!! Our company has a privacy act that we abide by!!! Don't use them. I could tell you more but I think you get the drift.



oPOPTARTSo says: (2 years ago)
 0
SERVPRO IS AMAZING THEY DID AN AMAZING JOB CLEANING MY HOUSE NATURALLY IT HAS NEVER BEEN THIS CLEAN AND I GIVE A BIG THANKS TO SERVPRO OF MINOT NORTH DAKOTA THEY DID WONDERS ECSPECIALLY WITH THE FLOOD YOU REALLY CANT SAY I HAVENT SEEN SERVPRO IN ACTION UNTIL YOU COME TO MINOT NORTH DAKOTA AND SEEN ALL THE HARD WORK THEYVE DONE. AND YEAH THEY HAVE BROUGHTEN SOME PEOPLE FROM NEW ORLEANS BUT THE COMPLAINTS OF THEM BEING MURDERES AND RAPISTS AND MAULESTERS ARENT TRUE BECAUSE THE GO THROUGH MORE THAN ONE BACKGROUND CHEACK AND I KNOW THIS FOR A FACT.



dragonfly says: (2 years ago)
 0
I would never have Servpro do any work in my house again. They charged for cleaning items Idont have and broke items. Left my carpets a mess. Im still finding black soot in my house after they claimed they cleaned it. I would not recommend this service to anyone.



pdfender says: (2 years ago)
 0
When the company first arrived in my home back in December 2010, I wanted to feel very safe and secure that they were, in fact, doing their job.
At first, they were kind and seemed concerned about my issues.

But, then after about a week or so, the problems slowly began.
I will list them in order for your ease in reading:

1. My husband had some concerns that there was work done that didn't need to be done. My husband, being a former general contractor, had some valid concerns. When he questioned Aaron West, the older son of the franchise owners, Aaron repeated that we had nothing to worry about, because the insurance company was covering all the costs. This made us a bit weary, because we didn't want to take advantage of our insurance company, nor did we want them to do unnecessary work, just to hike up their fees.

2. Another son, Cameron, saw that I was very upset about the entire process, particularly that it was during the holidays. He said that they could abandon the job if we wanted them to. This response was flippant and unprofessional.

3. After our kitchen was contained with plastic, we were told that we couldn't enter the containment due to a possible hazardous environment. However, we witnessed the workers at Servpro entering the containment without wearing their masks. They also contained our atrium, but never explained why this was needed, but to just trust them that they were doing this to protect us. My husband informed me that opening the window between the kitchen and the atrium compromised the previous containment of the kitchen as the remediation of the mold had not yet been completed. Essentially the atrium was being used as a conduit for venting contaminants to the outside through the open skylight in the ceiling of the atrium and therefore possibly contaminating the atrium. My husband’s concerns regarding this practice were never satisfied nor was there any attempt on their part to explain their reason for doing this.

4. When finally removing the plastic from the containment, they recklessly tore down the plastic, leaving a staple in our floor, which was not only unsafe, but someone entering our kitchen with only socks on, scraped the bottom of their foot. When I mentioned this to the Servpro employees, they acted as if it was nothing to be upset about and made the comment, ”you should not be in a construction zone without shoes on.” The construction zone was in an area of the kitchen--free from any hazards.

5. The containment was put up in a very sloppy, unprofessional manner, leaving staple marks on our ceiling and walls.

6. When the job was approximately 3/4 completed, Aaron West pressured me into filling out a survey. He caught me in a moment when I was in a hurry and when I asked if I had to fill it out then and there, he replied that I did. Realizing this afterward, I thought I should have refused to answer the survey, but complete it at my leisure. I would appreciate either filling out a new survey, or destroying the one I did fill out.

7. Finally, when the job was completed, I had a check from my insurance company to give to Robert West, once he delivered my sink, faucet and a couple of other items which belonged to us. When he came by, accompanied by his son Seth West, to collect his check, he carried on and on about how they were so kind to me and helping me out during this stressful time.
Then, to top it off, and I thought I heard enough of his diatribe, Robert said to me, "I know you are having problems in your marriage!" I was so completely astounded and taken aback, not to mention completely offended by his unprofessionalism and his remark, that I became defensive about my marriage, even though it was/is none of his business. He was extremely out of line, not to mention completely inappropriate and unprofessional.

8. I have e-mailed Karen West, notifying her of 2 checks I had for them from the insurance company. I also wanted them to return a couple of items which belonged to me. I have been completely ignored, never receiving responses to my e-mails.
Last week, when I phoned and spoke with their office receptionist, Jessica West, she snickered as she told me that they would get back to me this week. I assure you, that will not happen.



ezakimak10 says: (2 years ago)
 0
Servpro are scam artists! I could write a book about servpro and all the unethical practices they use. Tripling the quote they give you; Stealing items from your home; putting liens on your home; refusing to send you a detailed bill; Their tactics are criminal like just to say the least. I have no idea how our system allows them to survive by taking advantage of helpless people and also insurance fraud at its best.



Bru2525 says: (2 years ago)
 0
Servpro of Johnson City, TN Claims to be mold experts but reality is they know nothing about mold or how to get rid of it. They didn't even wear air mask when removing the mold Sheetrock. I will never use these guys again and suggest you don't either.



scott53 says: (3 years ago)
 0
had some work done in ashland al, by serve pro is a rip off will never do any work for me again scott53



asile says: (3 years ago)
 0
I had a Aunt's kitchen completely flood, they were out to her house in a hour. Since she lived about 30min away. They were very professional, and got the job done. This was the wichita kansas location.



TonyD66 says: (3 years ago)
 0
We used them when last year (flooding). They seemed OK to me. Not great, not bad... Just got the job done without any problems.

I's sure some of these are legit, but alot of these people seem like they just want something to complain about.



3233 says: (3 years ago)
 0
What a scam company...Water damage due to ice maker break...Serv Pro recommended by insurance co and they came. Set up fans for a week -kept saying it was still wet and tore out ceiling etc.Wanted to come back to replace and when I told them I had a carpenter the manager became belligerent.... The bill was way over the top , not dated and not itemized. Insurance is fighting them...Wouldn't call them to clean up dog's mess.



notpaying4crapwork says: (3 years ago)
 0
Had a fire in Nov. Contacted Servpro they stood us up for appointments 3 times, I called and told them to just forget it. They called back apologized and set up another appointment which they wound up having to reschedule. Finally after about 20 days made it to the house to view the damage. Now in FEB! they started work yesterday and called this morning to tell us they couldn't get the materials to finish the job and are still expecting us to pay for over half of their original estimate.



autumnfire says: (3 years ago)
 0
in the process of dealing with servpro out of huntsville...they are never on time, constantly misrepresent themselves and returned a washer/dryer after 8 weeks (said it was clean). It had molded clothes in it and one of their gloves! I have already contacted a lawyer!



Sadpro says: (4 years ago)
 0
Servpro have numerous violations listed with the better business bureau. They are at best a load of con men, crooks and liars. Do not use their ineffective and impotent services.



made says: (4 years ago)
 0
long story short- dont use serv pro
the bill was ridiculous! THEY COMPLETELY LIED ABOUT THE HOURS AND JOBS! it was after our house almost burnt down in a fire. amyways now we have an ongoing battle against the 10,000 DOLLAR BILL!



underconstruction says: (4 years ago)
 0
ServPro of Decatur/Forsyth was hired by my insurance company. They over charged thousands of dollars for work that would never need to be performed. Submitted a second estimate and intentially over charged again. Damaged thousands of dollars worth of my property and to my home. Refuses to return calls, refuses to complete the job they were paid to do and refuses to return the remaineder of my personal property. ServPro employee's even stole items from my home when they were here.



driessm says: (5 years ago)
 0
Terrible work, had 2 companies here, broke, and damaged items.
I now learn I have water still in my walls, which led to mold. No one will call me back, I paid twice for such poor work. I plan to persue this matter!




Post a comment for Servpro

login with Facebook and share your reviews

[Top]
User:   Password:   Remember     Forgot?

Customers Review.    Businesses Reply.    Everybody Wins.

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team