Servpro Reviews and Complaints

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Servpro Reviews

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  • Servpro Liars...



    We've lived in our new home for a year in half and our air conditioner had a faulty valve of some sort & had been leaking pretty much the entire time we lived there. That was fixed but the wood under our ac unit in the attic had become wet and actually came through the ceiling in our kitchen. Not a huge spot or anything coming falling down. Thank gosh it was covered under home warranty still, so they called Servpro out, the 2 techs came out looked at it and quickly started to tell me that he saw black on the wood & not good & highly recommends getting a mold test done in... More...
    (Repair Services)
    HCurry's Picture   HCurry    0 Comments   Comments
  • Servpro disappointment



    We had a water leak that flooded house. All state called Servpro to do clean up. They showed up in good time and set to tearing up floors and carpets. We packed up and went to hotel, came back later in day to find house full of blowers. Servpro also had pulled trim from walls and driverd and punched holes in drywall. Three days later all dried up, servopro removes blowers and leaves. They left holes in walls, trim pulled, dirty carpets on floor with pad removed. NO CLEAN UP WHAT SO EVER. When we started cleaning we noticed they had drilled holes in custom built vanity, hide trim that was... More...
    (Repair Services)
    driver9245's Picture   driver9245    0 Comments   Comments
  • entire home from broken water line flood



    To make a long story short, a water line broke and flooded the house. State Farm named Servpro as a clean up crew. I called them and they responded with their equipment to dry the floors and walls before they would tear the floors out. A few days later a team showed up from Bowling Green, Ky since the Paducah crews were very busy with other flooded houses and such. I live in Mayfield, KY, so Paducah would have been the tear out crew if they were not booked already. The team from Bowling Green tore all the floors out that they were told to, problem is they tore holes in the walls, they cut... More...
    (Miscellaneous)
    angryPaula's Picture   angryPaula    0 Comments   Comments
  • ServPro, didn't finish the job



    On Tuesday, the 15th, we had a toilet hardware issue and our home was flooded. We called State Farm immediately and they recommended ServePro. I was 500 miles from home, leaving my husband to deal with this all. The guy that came to help, seemed nice enough, but didn't do the complete job. He left the staples behind from the hardwood flooring tear out, something that State Farm said was not acceptable. They left carpet tack strips exposed in the middle of a main walk way. They also left a DIRTY mess throughout all 3100 square feet of my home. 3 State Farm reps said they should... More...
    (Miscellaneous)
    MMCoffman's Picture   MMCoffman    0 Comments   Comments
  • Great Company!



    These folks took care of a water loss for my family at the beginning of the year, not only were they extremely professional and respectful of my situation and feelings, but they were the most cautious and informative I've ever seen in a cleanup crew. Although I haven't had much experience with cleanup companies, I feel like they were definitely qualified for the job. They tested, tested, and tested again before they began drying because of how old my house is. They took all the proper steps needed to make sure everything ran smoothly and safely for us and for them. Hayes is the... More...
    (Miscellaneous)
  • Florida panhandle flood pro serv vitctim



    I am a first time flood victim in the florida panhandle which happened on April 30th 2014. I was referred to pro serv which is a local company here as well. My neighbors always had a great experience with them. Always honest with the quote and upfront etc etc. I guess since we are in a disaster area we got an out of town crew. They were sneaky from the beginning. First they quoted me 6700 which I anticipated it would go up SOME. The estimate I didn't get until they were there 7 hours and I kept asking them for it. What happens if I didn't have money to pay for it? So that was... More...
    (Repair Services)
    Ultimetdrm's Picture   Ultimetdrm    0 Comments   Comments
  • servpro Mississippi



    we were recomended by insurance company to get servpro, we met with the lady her name was cheri, very friendly and well trained to make you feel at ease that everything would be restored like it never happened, long story, but they did not clean well at all, we had to reclean alot of the furniture ourself because of the soot left from fire. they were unprepared, had to borrow our dolly, they did not have lights to see what they were cleaning. some people at servpro maybe good, but we got screwed horribly. my house fire occured in the area of poplarville,ms. so beware of this crew in this... More...
    (Repair Services)
    cmholder's Picture   cmholder    1 Comments   Comments
  • ServPro of Nashua NH - shady business



    ServPro of NASHUA NH = I had water damage in my basement, which happened to be my son's bedroom. At first, I thought the ServPro of Nashua team would be great. The original person seemed to know what he was doing. Before proceeding with their services, I asked for a rough idea for cost of job. He explained what needed to be done, and mentioned similar jobs are about $1000-$1500. (only reason I agreed to the work as I had already removed half the sub floor for them). They did initial work and set up of dryers which was good, but couldn't finish. They proceeded to send a second crew... More...
    (Miscellaneous)
    jeffpaquette's Picture   jeffpaquette    0 Comments   Comments
  • Servpro Questionable Practice



    My first hand experience with a franchise owner operator. I have worked for large loss profession restoration companies for more than 17 years as a sub contracted project manger. losses from $1000,000.00 - Total Loss Fire $6,000,000.00 $$$ I replied to an advertisement posting on LinkedIn that a local franchise was growing and looking for new people. I went in interviewed and was immediately offered what appeared to be a great package. Day 1 - I watched franchise video trainning. History of franchise, policies, procedures etc. The first thing that came to my attention was that... More...
    (Repair Services)
    MasterRestore's Picture   MasterRestore    1 Comments   Comments
  • They take great pictures!



    They're the people to call if you want pictures taken! ServePro came to my house after a water leak flooded the entire condo on Christmas Eve Day, and told me how they would pack everything up for me and store it in a pod, the floor would be taken up, they would make sure everything was dry, they would treat any mold ... they took pictures of everything ... then a couple of days later, they came back, gave me the same speech, took pictures of everything again ... and a couple of days later, came back again, took more pictures (of a 597 square foot condo) ... I have been without hot... More...
    (Repair Services)
    Paisley's Picture   Paisley    0 Comments   Comments
  • water leak



    im a contractor that was called to a job to find a elderly single women who was being ripped off. the leak was fixed ok but they tried to add additional work that was not done and she was charged a extra $1200 I was so md that theswe non English speaking workers would do that to someone I fixed it for frr and it is my mission to let everyone know NOT TO USE SERVPRO RIVERSIDE OR ANY SERVPRO More...
    (Repair Services)
    kyle333's Picture   kyle333    0 Comments   Comments
  • Flood Damage



    In the early morning hours of Oct 12th, we woke up a 5 am to find water coming in on one side of our home; our area had between 8 to 12 inches in a short time. After my wife and I battled the incoming water I called ServicePro, entered our zip code and was told a technician would call us back. I then received 4 text msgs with the instructions to call this same number and leave a msg that I would get a call back. That was 10 days ago, still no call back...what great service! More...
    (Repair Services)
    rmiller113's Picture   rmiller113    1 Comments   Comments
  • Water Damage Services - Servpro Highland Redlands CA is a RIP OFF



    My elderly mother has an apartment complex in Palm Desert; in the summer due to flash flooding in the area, one of the units had flooding. Not sure what to do, she reached out to ServPro to help with water removal. For the 2 bedroom unit, they provided a quote of $12,000 which included water damage restoration and a Lab Report for Mold & Mildew (by the way, they never gave her a copy of the report -- I had to follow up to get a copy from them!). On the scheduled work day, their team was there for a total of 4 HOURS! That's $3000/hour!! My mother was shocked at how little time it... More...
    (Home Improvement)
    EZubko's Picture   EZubko    1 Comments   Comments
  • Blood damage in apt.



    On Thursday, August 15, 2013, I entered Craig Hanson%u2019s apartment for the purpose of retrieving Mr. Hanson%u2019s cell phone recharging equipment and to put his newspapers in the apartment. After entering said apartment, I found a trail of blood leading to the bathroom, whereupon I saw a copious amount of blood along with maggot activity forming, together with a putrid smell. Said blood was from an intestinal discharge, which had occurred on Monday, August 5, 2013. Mr. Hanson was currently in Sutter-Davis Hospital recovering from stomach surgery to repair a fist-sized ulcer. I... More...
    (Repair Services)
    scottcrull's Picture   scottcrull    0 Comments   Comments
  • be cautious



    SEEMS SERVPRO HAS SUCCESSFULLY GOTTEN THE COMPLAINT'S TEXT "SCRUBBED" .... I RECENTLY HAD A SIMILAR COMPANY CALLED SERVICE MASTER SHOW UP QUICKLY AFTER A WATER DAMAGE SITUATION AND THEY DID NOTHING BUT ESTABLISHED THEIR "TERRITORY" FOR THE INSURANCE COMPANY, FOREMOST/FARMER'S....... BEWARE..!!!!! AFTER 2 VERY STRESSFUL WEEKS LATER, THE INSURANCE ADJUSTOR DETERMINED THEY WOULD "COVER" AND THEN "GRATEFUL" SERVICE MASTER CAME BACK AND TORE OUT EVERY WALL IN THE APT. BILLING OVER $8,100 TO A "GRATEFUL" FOREMOST/FARMERS.. THEN... More...
    (Repair Services)
    johnlear's Picture   johnlear    0 Comments   Comments
  • TERRIBLE MANAGEMENT



    Manager "LIED" 1) Had Civil war relic "MISSING" from my bedroom. Reported it to manager same day. "NEVER" got back to me. I called 2 months later, again "NEVER" got back to me ! 2) "DID NOT" move the furniture like manager told me. They shampooed around , sofa, bed, dresser, TV, etc.etc.etc.etc.etc. ! ! 3) "DID NOT" power wash house which the were "PAID" to do ! 4) I called & questioned why they "DID NOT" power wash house. Manager "CONVIENTALLY" forgot about doing that ! But he would send... More...
    (Miscellaneous)
    DONALDH's Picture   DONALDH    0 Comments   Comments
  • Servpro Syracuse on Milton Ave is great.



    My insurance adjuster referred me to the Servpro franchise owned by Bill Good on Milton Ave. in Syracuse, NY. I cannot say enough good about the work he and his men did for me. They were professional and helpful, got in and did the work without wasting any time. Came back daily as promised to check the drying progress and did not leave their equipment any longer than absolutely necessary. They kept me informed of what they were doing and did not remove or take anything to the dump that was not authorized by me first. The owner went toe to toe with the insurance company to make sure they... More...
    (Repair Services)
    adadma's Picture   adadma    0 Comments   Comments
  • VERY Unhappy Customer



    Servpro came into our home to tell me what I needed to do to get my basement dry and prevent mold. The estimator was very kind and they scheduled me right away because they had a sudden cancellation (Big surprise) - I hadn't even had a chance to think about it. I allowed them to do the work - BIG mistake. The "crew" they sent was two young guys who showed up an hour late, they just started ripping out walls without taking any time to think that I would soon be having a contractor to fix things back up. They left nails sticking out everywhere and all over the floor - all of... More...
    (Repair Services)
    kdetwiler's Picture   kdetwiler    1 Comments   Comments
  • work for servpro for 8 years.



    servpro didnt care about there employes.they just cared about how much money. when work was slow i had to use my vacation days to make up for any hours lost. they said i lied about some things that was not true .they wanted me to take a4 dolla cut in pay after 8 years and these people go to church wheres the lolaty. everbody makes mistakes they lie to customers everyday but they are still there i am talking about owners. i was on call for 8 years and only missed maybe twice i like servpro but not the way it is ran. we had 4 workers that made them money for can live comfortable and they did... More...
    (Insurance)
    16157455493's Picture   16157455493    3 Comments   Comments
  • BEWARE OF SERVPRO!



    Our basement flooded and we called our Ins Co.(Nationwide). They gave us two water removal companies to choose from in our area. Thinking we were in good / trusting hands and would be treated fairly we chose Servpro and well it was a big mistake of judgement on our part! Our insurance company said not to worry and that it would be no cost to us. It was a huge cost..I mean out of site to the moon expensive (nearly 15K). Now we had just enough water to get the carpet wet and some very light drywall damage..not 12" of water. They stuffed my basement with everything they could bill us... More...
    (Repair Services)
    llist's Picture   llist    0 Comments   Comments
  • sears home services and ocean construction



    sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to read your contract. also making it to late to cancel in 3 days notice. now u are in a binding contract. sears did not mention fine print in their contract or fine print of manufactures material being used.mfg.only guarantees u a good roof shingle. if installed not to mfg.specs. like mine an most likely all roofs. mfg.voids their product warranty .salesmen does not tell u that. my roof was installed by their sub contractor an... More...
    (Home Improvement)
  • Servpro - rude and hostile crew.



    Horrible, There was a flood emergency at the house next door. ServPro arrived to take care of the water. For some reason (later i figured why) they parked they truck in front of mine. My house was shaking!! i couldn't hear my thoughts. I thought it will be done in few minutes and they will turn it off. They didn't. After 45 min unbearable noise from the truck and the running compressors. I went out to ask them why they parked in front of my house not the one where the damage is. The guy who came out to talk to me was on the phone and said "one min" raising his hand up. I... More...
    (Repair Services)
    dzrkn's Picture   dzrkn    1 Comments   Comments
  • NSLI DBA Servpro Hicksville/Plainview



    They did a bait and switch on pricing then sent undisciplined thugs to tear out walls & insulation 4 feet up from Hurricane Sandy flooding. They removed things that they were told to leave. They removed or stole property. They did much damage. They were scary thugs. No professionals as advertised. Manager never returned calls until he realized I refused to pay balance of his inflated bill. Stay away from this company!! Sue them if you had a similar experience. This franchise should not be allowed to be in business. More...
    (Repair Services)
  • Servpro Manassas WATER DAMAGE



    Do NOT USE THEM They misquoted me by over a $1500.00 stole my graddaughters xmas presents and other things. and when there Rep stopped by for us to sign the insurance check and we complained and he said someone would be in touch. NEVER HAPPENED these people are crooks with a license. I would drown in water damage before ever using these people again. STAY AWAY FROM THEM More...
    (Insurance)
    bk1954bk's Picture   bk1954bk    0 Comments   Comments
  • Thieves OF Baghdad, Hire your LOCAL TRUSTED COMPANIES



    These people come to Ocean City New Jersey to restore Hurricane Sandy Victims, whom have all lost their homes, taking the work from area companies, and then they steal our belongings, scum of the earth!! LIKE THE REST OF THE REVIEWS SAY, IF YOU VALUE YOUR THINGS, hire a trustable company, and if you do hire these thieves, do not leaving anything behind. & what else is a shame, you have all these homeless people looking for jobs, due losing their homes to Sandy, and these thieves don't want to hire anyone. I bet if your a criminal they'll hire you, majority of the people in the... More...
    (Home Improvement)
    cliffbang36's Picture   cliffbang36    1 Comments   Comments
  • ServPro Rowlett / Rockwall Texas Do not use this company if you value your things



    If you value your possesions, DO NOT use this company. Things will come up missing or damaged. If you do not have pictures of everything in your home, I mean everything and from every angle. Then beware.Items will come up missing or broken. When you bring this to there attention. The first responce will be, It will show up, Have you unpacked everything? The second will be, Its not on our inventory list, and we do not have a picture of it,. WE take pictures of everything and inventory it before we remove it from your home. What a joke that was. It is my belief that this is a disreputable... More...
    (Miscellaneous)
    grushin2's Picture   grushin2    0 Comments   Comments
  • fire and smoke damage



    Servpro was hired by my insurance company, not me, because I had had previous experience with them and was not happy. They removed all of my things that were left, without givng me a chance to go thru them. They took about $300 worth of quarters that were bagged up from my vending machines and although they were supposedly put in someone's desk for "safe keeping", that person was never there when I stopped in, and the money eventually disappeared. When I requested some of my kitchen things to use in a temporary home, I had to go thru many miscellaneous boxes to find them and... More...
    (Miscellaneous)
    obxwildflower's Picture   obxwildflower    0 Comments   Comments
  • Water Damage



    This review has been resolved or replied to by this company. Because of water damage, my hardwood floors had to be replaced and Servpro was called to dry out underneath my house. They packed everything and stored it in a warehouse. While my possessions were there one of the packers took his girlfriend to "see my furniture" and told me she fell in love with one of my chairs and offered to buy it for $50.00! He also said I had so many good recipes (how did he know?) and asked to have copies of them. I didn't give them to him. When I finally got back into my house and my things were returned that's when I found out what a... More...
    (Repair Services)
    noserve's Picture   noserve    2 Comments   Comments
  • Water removal and restoration



    ServPro did a great job removing the water but didn't live up to their promise of making it %u201CLike it never even happened.%u201D They made promises they couldn't keep, didn't finish work they promised to do. didn't meet schedules they promised to keep. didn't keep us informed when things started going bad. had sub-contractors do work that had to be redone, damaged items while doing water removal and restoration and didn't fix them. More...
    (Repair Services)
    JRLA's Picture   JRLA    0 Comments   Comments
  • They removed everything I owned do to a dryer fire.



    This company has very nice employees, however the owners are money hungry creeps! They removed my entire home, 5 br, 4ba and approx. 3500 sq ft. They took everything to their warehouse. They had it for a month. i did not hire them, my insurance did. I was told I would get a list of everything and that I could go through the list and decide what I wanted to keep and what I wanted to get rid of. THIS NEVER HAPPENED! I was notified by ServPro that my items were cleaned and ready to deliver. As they brought my tv's in, I pluged in the first one, NO VOLUME. They messed up my tv..... First... More...
    (Furniture)
    nbarr's Picture   nbarr    1 Comments   Comments
  • Water Damage- terrible work and extremely rude



    We had flood damage from a burst pipe in the lower level of our house and our experience with ServPro was terrible. Whether it was the representatives at their office or the Project Manager, no one could clearly address our questions as to what comes next in the clean-up and repair process. When the Project Manager finally did come to our residence which was 4 days after he had initially said he would, he complained to us that he had to pull his men off of another job in order to help. As we asked very basic questions about how this process works and what needs to be done (we have never... More...
    (Miscellaneous)
    namewithheld's Picture   namewithheld    1 Comments   Comments
  • Water damage drying and floor replacement



    Had a water leak from a heating system while working out of town that wet carpeted hardwood floors in two rooms. I found Servpro of Abingdon/Bristol/Marion, VA in the yellow pages and called them in desperation as I was leaving town again. They came, called and told me the carpet was ruined and had to go, called back and told me the hardwood floor was ruined and had to be replaced. They offered to handle the replacement. Homeowners insurance paid over $5,741 to dry out the house and replace the hardwood floors. The floors Servpro replaced warped very badly in a few months. No other... More...
    (Repair Services)
    tenusdad's Picture   tenusdad    1 Comments   Comments
  • Kitchen fire and smoke damage



    I will not recommend this company to anyone. We had a kitchen fire and smoke damge in our home and Servpro was contacted by our insurance company to clean the smoke damage to our home and they did a miserable job. They did not complete the cleaning agreement and they damaged our bed, flooring, and disposed of kitchen appliance without our knowledge. When this was brought to the attention of the owner, he and another individual came to our home to "inspect" the damges. Immediately they attempted to intimidate me with a rather firm and strong handshake and this behavior... More...
    (Repair Services)
    medicwiley's Picture   medicwiley    2 Comments   Comments
  • Servpro high cost because they can



    We had water heater leak and our insurance company told us to call Servpro. When they arrived I told them that I had a high deductible and most of the cost was out of pocket, but they never gave me an estimate. The first time I saw the cost was when I got a bill for $2500--my full deductible. At that time, Servpro again failed to give me any details. When I finally got the bill details, I discovered that they charged 150% of the market rate for equipment rental, and opted to run the most expensive equipment for the longest time. I know my insurance company did the bare minimum, since... More...
    (Repair Services)
    NonfanServpro's Picture   NonfanServpro    3 Comments   Comments
  • Mr



    Wow should have read all these before our experience with ServPro they are very green!Bill is inflated techs that know nothing we pulled carpet and pad after they left just mputting up two humidifiers ,with standing water on the floor! They won't talk to you they sat tuff ,also they screw up and still expect to be over compensated !They are the bum hole of quality help but charge like they are experts!Ha not even close they are crooks ! We will never recommend them in SLC area ever! More...
    (Home Improvement)
    Ajoke's Picture   Ajoke    2 Comments   Comments

Servpro Reviews By Product


Servpro Comments


teodre says: (9 months ago)
 0
Servpro of Salem, Virginia is a ripoff company. Don't let them in your house.



wisdom9090 says: (2 years ago)
 0
Beware of Servpro egg harbor the boss is a thief and lied he pulls man of the street with no background check he has man addicted to drugs working for him. His technicians go thru the customers drawers and the take pictures of themselves modeling for the cameras when the consumers refuses to sign the certificate of completion he sometimes has the staff signed it. They are a crooks and he overcharges for things not done. He gives kick backs to adjusters to get the work that insurance copanies do not give to him he is required to do background checks in al his employees but instead he only does it on his full time employees. Ins companies mandate that he does. Ot use. Employees with felonies charges are not allowed in customers home he does not care the employees go into the homes and steal things. He also. treats his employers awful his supervisor project manager is a drunk he goes into people's homes smelling of alcohol. Stay away from this company Ur better off using service aster
My good friend was working for this company and I heard horrible things this company is doing stay away from this co all he cares about is money.



wisdom9090 says: (2 years ago)
 0
Beware of Servpro egg harbor the boss is a thief and lied he pulls man of the street with no background check he has man addicted to drugs working for him. His technicians go thru the customers drawers and the take pictures of themselves modeling for the cameras when the consumers refuses to sign the certificate of completion he sometimes has the staff signed it. They are a crooks and he overcharges for things not done. He gives kick backs to adjusters to get the work that insurance copanies do not give to him he is required to do background checks in al his employees but instead he only does it on his full time employees. Ins companies mandate that he does. Ot use. Employees with felonies charges are not allowed in customers home he does not care the employees go into the homes and steal things. He also. treats his employers awful his supervisor project manager is a drunk he goes into people's homes smelling of alcohol. Stay away from this company Ur better off using service aster
My good friend was working for this company and I heard horrible things this company is doing stay away from this co all he cares about is money.



pgmwuts says: (2 years ago)
 0
It appears that the only people happy with servpro are the ones where the insurance paid the bill. Anyone who has to pay it on there own gets raked over the coals with unrealistic charges



rhodeisle says: (3 years ago)
 0
extraordinarily bad service. and NO, i am not one of their competitors writing a bad review. what happy horse sh*t that comment was! i called them twice over a period of a month to try to arrange to have someone to come and assess and estimate, remove and clean up old insulation in a small attic room. the boneheads never had the professionalism to call me back. how does a business remain alive in such an economic climate when they feel that they can afford to be so dismissive in handling prospective clients. wow. i will never use them! i have not the time nor the inclination to employ a company who wastes my time.



missyannb says: (3 years ago)
 0
Servpro of Alabama came in to help in Maryland after the Hurricane. The workers did a good job, HOWEVER, my estimate was $500 and then it ended up being $750, and they definitely did not provide $750 worth of services. They don't provide you a receipt of services when the job is done. The Sales Manager is an idiot and is only focused on $, and additionally he is very rude and knows noting about customer service. When they first called they were like we are going to collect your deductible, and I asked well what if my deliverable is more than what the cost of the work is? Oh we will issue you a refund

I had very minimal water in my hardwood floors and then they left the equiment there and then charged me when they came out to check it and said it wasn't dry. They are crooks and they take advantage of peoples misfortune. DON'T USE THIS COMPANY. They are a bunch of crooks!



mcdanic12 says: (3 years ago)
 0
I recently had a frozen water pipe that busted behind a tub in a bathroom between two bedrooms. It flooded the entire side of my home. I work for an insurance agent and have worked in the insurance business for 40 years. I have held an insurance license since 1979. I have recommended Servpro many times for jobs and even when our church had a fire they used them upon my recommendation. So when I stepped into ankle deep water I wanted none other than Servpro to do my work because I felt I knew the local people and they would do a good job and give me the best rate. I feel the guys who came out did a good job. I was sick with acute lung problem at the time and they knew this. They should have advised me to get a hotel room. I had to go to the doctor two more times because the dehumidifiers about killed me/ I could not breathe unless I went outside in the freezing weather to get fresh air. I wasn't satisfied with the bath tub not being dry of water. They wanted my entire bathroom tore out. They told me that my carpet could be put back down but my carpet was 6 years old and it could not be saved. They charged enormous fees and it was months going back and forth with the adjuster. Do you think after all the business I referred them they gave me any discounts. No, the Servpro representative Renee and her boss Cindy only wanted to complain about my adjuster and how hard he was making it for them.I was very disappointed and did not think this company handled this claim professional. Especially when she wanted to bring other claims by to discuss with me. Privacy please!! Don't be discussing my claim with anyone!! Our company has a privacy act that we abide by!!! Don't use them. I could tell you more but I think you get the drift.



oPOPTARTSo says: (3 years ago)
 0
SERVPRO IS AMAZING THEY DID AN AMAZING JOB CLEANING MY HOUSE NATURALLY IT HAS NEVER BEEN THIS CLEAN AND I GIVE A BIG THANKS TO SERVPRO OF MINOT NORTH DAKOTA THEY DID WONDERS ECSPECIALLY WITH THE FLOOD YOU REALLY CANT SAY I HAVENT SEEN SERVPRO IN ACTION UNTIL YOU COME TO MINOT NORTH DAKOTA AND SEEN ALL THE HARD WORK THEYVE DONE. AND YEAH THEY HAVE BROUGHTEN SOME PEOPLE FROM NEW ORLEANS BUT THE COMPLAINTS OF THEM BEING MURDERES AND RAPISTS AND MAULESTERS ARENT TRUE BECAUSE THE GO THROUGH MORE THAN ONE BACKGROUND CHEACK AND I KNOW THIS FOR A FACT.



dragonfly says: (4 years ago)
 0
I would never have Servpro do any work in my house again. They charged for cleaning items Idont have and broke items. Left my carpets a mess. Im still finding black soot in my house after they claimed they cleaned it. I would not recommend this service to anyone.



pdfender says: (4 years ago)
 0
When the company first arrived in my home back in December 2010, I wanted to feel very safe and secure that they were, in fact, doing their job.
At first, they were kind and seemed concerned about my issues.

But, then after about a week or so, the problems slowly began.
I will list them in order for your ease in reading:

1. My husband had some concerns that there was work done that didn't need to be done. My husband, being a former general contractor, had some valid concerns. When he questioned Aaron West, the older son of the franchise owners, Aaron repeated that we had nothing to worry about, because the insurance company was covering all the costs. This made us a bit weary, because we didn't want to take advantage of our insurance company, nor did we want them to do unnecessary work, just to hike up their fees.

2. Another son, Cameron, saw that I was very upset about the entire process, particularly that it was during the holidays. He said that they could abandon the job if we wanted them to. This response was flippant and unprofessional.

3. After our kitchen was contained with plastic, we were told that we couldn't enter the containment due to a possible hazardous environment. However, we witnessed the workers at Servpro entering the containment without wearing their masks. They also contained our atrium, but never explained why this was needed, but to just trust them that they were doing this to protect us. My husband informed me that opening the window between the kitchen and the atrium compromised the previous containment of the kitchen as the remediation of the mold had not yet been completed. Essentially the atrium was being used as a conduit for venting contaminants to the outside through the open skylight in the ceiling of the atrium and therefore possibly contaminating the atrium. My husband’s concerns regarding this practice were never satisfied nor was there any attempt on their part to explain their reason for doing this.

4. When finally removing the plastic from the containment, they recklessly tore down the plastic, leaving a staple in our floor, which was not only unsafe, but someone entering our kitchen with only socks on, scraped the bottom of their foot. When I mentioned this to the Servpro employees, they acted as if it was nothing to be upset about and made the comment, ”you should not be in a construction zone without shoes on.” The construction zone was in an area of the kitchen--free from any hazards.

5. The containment was put up in a very sloppy, unprofessional manner, leaving staple marks on our ceiling and walls.

6. When the job was approximately 3/4 completed, Aaron West pressured me into filling out a survey. He caught me in a moment when I was in a hurry and when I asked if I had to fill it out then and there, he replied that I did. Realizing this afterward, I thought I should have refused to answer the survey, but complete it at my leisure. I would appreciate either filling out a new survey, or destroying the one I did fill out.

7. Finally, when the job was completed, I had a check from my insurance company to give to Robert West, once he delivered my sink, faucet and a couple of other items which belonged to us. When he came by, accompanied by his son Seth West, to collect his check, he carried on and on about how they were so kind to me and helping me out during this stressful time.
Then, to top it off, and I thought I heard enough of his diatribe, Robert said to me, "I know you are having problems in your marriage!" I was so completely astounded and taken aback, not to mention completely offended by his unprofessionalism and his remark, that I became defensive about my marriage, even though it was/is none of his business. He was extremely out of line, not to mention completely inappropriate and unprofessional.

8. I have e-mailed Karen West, notifying her of 2 checks I had for them from the insurance company. I also wanted them to return a couple of items which belonged to me. I have been completely ignored, never receiving responses to my e-mails.
Last week, when I phoned and spoke with their office receptionist, Jessica West, she snickered as she told me that they would get back to me this week. I assure you, that will not happen.



ezakimak10 says: (4 years ago)
 0
Servpro are scam artists! I could write a book about servpro and all the unethical practices they use. Tripling the quote they give you; Stealing items from your home; putting liens on your home; refusing to send you a detailed bill; Their tactics are criminal like just to say the least. I have no idea how our system allows them to survive by taking advantage of helpless people and also insurance fraud at its best.



Bru2525 says: (4 years ago)
 0
Servpro of Johnson City, TN Claims to be mold experts but reality is they know nothing about mold or how to get rid of it. They didn't even wear air mask when removing the mold Sheetrock. I will never use these guys again and suggest you don't either.



scott53 says: (4 years ago)
 0
had some work done in ashland al, by serve pro is a rip off will never do any work for me again scott53



asile says: (4 years ago)
 0
I had a Aunt's kitchen completely flood, they were out to her house in a hour. Since she lived about 30min away. They were very professional, and got the job done. This was the wichita kansas location.



TonyD66 says: (4 years ago)
 0
We used them when last year (flooding). They seemed OK to me. Not great, not bad... Just got the job done without any problems.

I's sure some of these are legit, but alot of these people seem like they just want something to complain about.



3233 says: (5 years ago)
 0
What a scam company...Water damage due to ice maker break...Serv Pro recommended by insurance co and they came. Set up fans for a week -kept saying it was still wet and tore out ceiling etc.Wanted to come back to replace and when I told them I had a carpenter the manager became belligerent.... The bill was way over the top , not dated and not itemized. Insurance is fighting them...Wouldn't call them to clean up dog's mess.



notpaying4crapwork says: (5 years ago)
 0
Had a fire in Nov. Contacted Servpro they stood us up for appointments 3 times, I called and told them to just forget it. They called back apologized and set up another appointment which they wound up having to reschedule. Finally after about 20 days made it to the house to view the damage. Now in FEB! they started work yesterday and called this morning to tell us they couldn't get the materials to finish the job and are still expecting us to pay for over half of their original estimate.



autumnfire says: (5 years ago)
 0
in the process of dealing with servpro out of huntsville...they are never on time, constantly misrepresent themselves and returned a washer/dryer after 8 weeks (said it was clean). It had molded clothes in it and one of their gloves! I have already contacted a lawyer!



Sadpro says: (5 years ago)
 0
Servpro have numerous violations listed with the better business bureau. They are at best a load of con men, crooks and liars. Do not use their ineffective and impotent services.



made says: (5 years ago)
 0
long story short- dont use serv pro
the bill was ridiculous! THEY COMPLETELY LIED ABOUT THE HOURS AND JOBS! it was after our house almost burnt down in a fire. amyways now we have an ongoing battle against the 10,000 DOLLAR BILL!



underconstruction says: (6 years ago)
 0
ServPro of Decatur/Forsyth was hired by my insurance company. They over charged thousands of dollars for work that would never need to be performed. Submitted a second estimate and intentially over charged again. Damaged thousands of dollars worth of my property and to my home. Refuses to return calls, refuses to complete the job they were paid to do and refuses to return the remaineder of my personal property. ServPro employee's even stole items from my home when they were here.



driessm says: (6 years ago)
 0
Terrible work, had 2 companies here, broke, and damaged items.
I now learn I have water still in my walls, which led to mold. No one will call me back, I paid twice for such poor work. I plan to persue this matter!




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