Servpro Reviews and Complaints

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• Servpro water leak mitigation, unprofessional

  
  Servpro Consumer Complaint  
  They did an ok job cleaning up after our water leak, but they did not communicate well about what the next steps were, did NOT clean up after themselves, and the owner was unhelpful and downright rude, engaging in personal attacks when we complained. I would NOT recommend this service to anyone. More...
  (Repair Services)
    bobsyouruncle      Add a Comment

• Water damage drying and floor replacement

  
  Servpro Consumer Complaint  
  Had a water leak from a heating system while working out of town that wet carpeted hardwood floors in two rooms. I found Servpro of Abingdon/Bristol/Marion, VA in the yellow pages and called them in desperation as I was leaving town again. They came, called and told me the carpet was ruined and had to go, called back and told me the hardwood floor was ruined and had to be replaced. They offered to handle the replacement. Homeowners insurance paid over $5,741 to dry out the house and replace the hardwood floors. The floors Servpro replaced warped very badly in a few months. No other... More...
  (Repair Services)
    tenusdad      Add a Comment

• Kitchen fire and smoke damage

  
  Servpro Consumer Complaint  
  I will not recommend this company to anyone. We had a kitchen fire and smoke damge in our home and Servpro was contacted by our insurance company to clean the smoke damage to our home and they did a miserable job. They did not complete the cleaning agreement and they damaged our bed, flooring, and disposed of kitchen appliance without our knowledge. When this was brought to the attention of the owner, he and another individual came to our home to "inspect" the damges. Immediately they attempted to intimidate me with a rather firm and strong handshake and this behavior... More...
  (Repair Services)
    medicwiley      Add a Comment

• Servpro high cost because they can

  
  Servpro Consumer Complaint  
  We had water heater leak and our insurance company told us to call Servpro. When they arrived I told them that I had a high deductible and most of the cost was out of pocket, but they never gave me an estimate. The first time I saw the cost was when I got a bill for $2500--my full deductible. At that time, Servpro again failed to give me any details. When I finally got the bill details, I discovered that they charged 150% of the market rate for equipment rental, and opted to run the most expensive equipment for the longest time. I know my insurance company did the bare minimum, since... More...
  (Repair Services)
    NonfanServpro      Add a Comment

• Incompetent

  
  Servpro Consumer Complaint  
  Those people do not know what they are doing. They put 20 units of equipment on flooded 1200sf area and left it for a week. At the end they have to remove floor anyway. Wait until you know the charge for all that-9000$. I could renovate the place for less. More...
  (Repair Services)
    sofia1021      Add a Comment

• Unsatisfied

  
  Servpro Consumer Complaint  
  Ripe off, money hungry! Will not use them again More...
  (Home Improvement)
    Jeeps      Add a Comment

• Mr

  
  Servpro Consumer Complaint  
  Wow should have read all these before our experience with ServPro they are very green!Bill is inflated techs that know nothing we pulled carpet and pad after they left just mputting up two humidifiers ,with standing water on the floor! They won't talk to you they sat tuff ,also they screw up and still expect to be over compensated !They are the bum hole of quality help but charge like they are experts!Ha not even close they are crooks ! We will never recommend them in SLC area ever! More...
  (Home Improvement)
    Ajoke      Add a Comment

• Bait and Switch

  
  Servpro Consumer Complaint  
  Our basement flooded the day before Thanksgiving last year 2011. We had Servpro of Birdsboro, PA come out to fix the damage. I was quoted $2,000.00 to $3,000 for the work after they checked what my insurance would cover. They cleaned the basement, removing the rug and padding and cutting out the dry wall. Basically they did a good job with that other than one of the employees smoking in my bathroom! The problem came when I received the bill...$6,000.00. I called the complain and the owner told me it was do to the amount of time I had the fans in the basement drying my cement. He... More...
  (Repair Services)
    pelzerfamily      Add a Comment

• NEVER EVER USE THIS COMPANY

  
  Servpro Consumer Complaint  
  I had a minor flood, followed by detection of mold. ServePro worked for two weeks and house smelled just horrible and they said they were done, had to complain and they came back and had to tear out more of the house and it took weeks to get the bad smell out house and it delayed the job by two weeks. The workers who didn't speak English, were using a bathroom and tore toilet paper and stuck it all over the sticky floor and left it. They broke cabinets, steps and didn't wrap expensive furniture, never drained faucet and it froze and broke. The worst part was the manager. He was... More...
  (Repair Services)
    gusdog05      Add a Comment

• Servpro is bad news

  
  Servpro Consumer Complaint  
  Beware of this company. I had an attic fire and called them to take care of the aftermath. Well let's begin with I trusted them. I am a career firefighter in my local city and know a bit about fire. First thing they did was crumple a glued 2500 piece puzzle up that I put together as a child and put it in a box. This is kinda minor but sentimental it was not affected by the fire. Next thing I had a huge dumpster at my home for restoration disposal. One day I went to check progress and noticed a large amount of black trash bags had been thrown into the dumpster. So out of curiosity I... More...
  (Miscellaneous)
    Firefighter4life      Add a Comment

• Sorry Company Money Hungry

  
  Servpro Consumer Complaint  
  THIS IS THE WORSE COMPANY TO CALL WHEN YOU ARE IN NEED. MY PARENTS PAID THEM THE MONEY FROM THE INSURANCE COMPANY AND HAD TO WAIT TWO WEEKS FOR THE REMAINDER AND THEY FILED A LAWSUIT. THEY RECEIVED ALL OF THEIR MONEY AND THEY STILL WENT THROUGH WITH THE LAWSUIT AND CAME AND PICKED UP MY DAD TRUCK. THIS IS A MONEY HUNGRY COMPANY AND IF I COULD I WOULD MAKE SURE NO ONE WOULD EVER USE THEM. More...
  (Miscellaneous)
    Katinabell      Add a Comment

• customer

  
  Servpro Consumer Review  
  If you read the reviews carefully,you can tell most of them are from Servpro's competitions.Almost all my family had used Servpro before and they are very good.They are nice and always willing to help.We have told all my friends about them.We are in Norwalk OH.Servpro of Huron & E Seneca Co,did our job and they are the best!!!My name is Kay Dale.216-965-8860.Call me if you have any questions about the service we got from Servpro. More...
  (Insurance)
    jason981      Add a Comment

• Disillion service Bleeders

  
  Servpro Consumer Complaint  
  2009 I had a small fire in the livingroom of my home. I have two foster children and they were so hurt given Servpro, empolyees stole bamboozled all the children belonging, they knew the chilren were foster children. The company is a rip off if you or any one has a fire please do not trust Servpro, they are crooks I had to get a lawyer to get some of my belonging back. Please be ware of this company for additional in please call 215-2885464 I will help you More...
  (Insurance)
    prayforurcompany      Add a Comment

• Service call

  
  Servpro Consumer Complaint  
  My wife called Servpro when she saw water leaking from the ceiling in the living room and a large spot on the ceiling. I was out of town on business. They dispatched 2 technicians with no tools, not even a ladder, they had to borrow ours. They hacked a 6" square hole in the ceiling and said there was nothing they could do to fix the leak. For that service we were charged $125. Any other trade charges $60-$75 for a call. I called the local office to complain about the high cost, and was told that was just the cost of doing business and putting fuel in the van to come over. We were told... More...
  (Home Improvement)
    bnupnau      Add a Comment

• Scam

  
  Servpro Consumer Complaint  
  I have been waiting for three weeks now (and counting) for an estimate that was suppose to be emailed to me the next day and cost $250. I have called ServPro several times. No one has called me back and the receptionist cannot help. Doesn't mold grow, the longer you wait the worse it gets? Therefore, no matter what the estimate says at this point the actual cost would be far greater. Thank goodness for this site becasue I will take my business elsewhere, but i still want my estimate since I paid for it. More...
  (Home Improvement)
    bflony88      Add a Comment

• Servpro - BEWARE

  
  Servpro Consumer Complaint  
  In 2008 we had a fire in our home caused by lightning. We hired SERVPRO for repairs - it's been 3 years and I am still experiencing trauma from the poor job perfomance - poor, cheap and even used materials, contract not followed that was prepared by adjuster, no receipts, job never completed, my furniture was destroyed because they stored it in our garage and used it as workbenches. There was no cleaning done as promised, no videotaping, most of the furniture was not even moved back into our home. We are having to pay for additional repairs out of pocket because of the poor poor job... More...
  (Home Improvement)
    Traumaservpro      Add a Comment

• rude!

  
  Servpro Consumer Complaint  
  my business has been nothing short of harassed by their marketing department. more specific, lauren huttner. she was very unprofessional and made us feel like WE needed servpro and not the other way around. no company should have to put up with this. we will never call servpro in the future, i would rather call someone that isnt pushing for a commission all the time! More...
  (Repair Services)
    marysmith      Add a Comment

• Never allow Serpro in your house

  
  Servpro Consumer Complaint  
  My ins co is in bed with serpro & when my house flooded they had serpro respond. This company is much worse than any flood or fire could ever be. They destroyed my walls & will place small soaking wet item on good furniture. If Serpro shows up at your door. Do not allow them inside. Call anybody else or do it yourself & bill the ins company. More...
  (Home Improvement)
    Grizz55      Add a Comment

• Awful service from servpro

  
  Servpro Consumer Complaint  
  My experience with Servpro of Augusta was simply horrible. They were rude, not just the field crews, but the management and everyone I spoke with were downright mean. Incompetence is too nice of a word. They actually caused damage, overcharged me and didnt do anything but move some fans around. Their billing dept is top notch, except for the fact that they lost not one, but two checks, then filled a freaking lawsuit for the money. They have their money and should be glad that I am not the type to sue. Don't take a chance, use someone else More...
  (Interior Design, Home Repairs - Sponsored by SEARS)
    Dustoff1      Add a Comment

• Ungrateful

  
  Servpro Customer Review  
  Our servpro was one of the few servpro's we went to Maryland to help out with hurricane irene & storm lee. We are from texas, we had crews out there for a month away from their families to help out the people affected by this disaster, very ungrateful, almost every customer out there was ungrateful, treated us bad, yelled & cussed us out over the phone because we couldn't get to them sooner, acting like they were the only ones who were affected, there was about 800 people affected & they acted like they were the only ones. Our crews never complained about it once. More...
  (Miscellaneous)
    anonymous123      Add a Comment

• Terrible service

  
  Servpro Consumer Complaint  
  Do not expect their technicians to show up ... Then you can expext them to try to charge. A $500 fee for an estimate they didnt even bother to show up for in the first place. Lousy service. More...
  (Repair Services)
    Mdchronowski      Add a Comment

• I would never recommend servpro of Glenview, IL

  
  Servpro Consumer Complaint  
  The rain/flooding of April 23,2011, left me with 7 inches of sewage water in my basement (thought it did go back in the sewer within 2 hours). My insurance company has a contract to use Servpro of Glenview, IL. I place my claim at 3:30 a.m. ( 1.5 hours after storm), and called Servpro shortly after I talked to the insurance company. The owner came out ot my house the next day around 2 p.m. and when he saw I had paneling on my walls, he immediately said," Oh, all that paneling will have to be ripped off." And to my daughter he said," You better plan to be move out for the... More...
  (Miscellaneous)
    morgan2010      Add a Comment

• Be careful

  
  Servpro Consumer Complaint  
  If your town ever has a major catastrophe like a flood, and these guys have to come in you better go buy a gun.. They brought so many coons to our nice little town of minot I felt scared going to walmart!! More...
  (Home Improvement)
    Temrak143      Add a Comment

• Water damage

  
  Servpro Support Ticket  
  Water damage caused by work done by Servpro. Shower floor not pitched according to code has caused additional damage to my home. More...
  (Repair Services)
    redhatsandy      Read The Conversation

• Terrible Water Damage Company

  
  Servpro Consumer Complaint  
  Servpro did a terrible job and are refusing to stand by their work. I had a lot of water damage due to a leaking shower pan and they were contacted to fix it. It was a large job as my bedroom carpet,walls, shower had to be completely redone. They lost my vanity, faucets, sink etc. When finished there was a leak in the shower and water was not draining very well. I had to write a letter and they send someone to fix the leak but said the water was normal in the shower. Now I have a leak again in the same place. The plummer said it is because the shower floor was not pitched correctly... More...
  (Repair Services)
    redhatsandy      Add a Comment

• servpro israel- BEWARE

  
  Servpro Consumer Complaint  
  i sent in my computer to be repaired at servpro in israel. first of all, not all the branches that are on their website actually exist. then, i sent my eeepc netbook in and got it back more than a month later with the exact same problem. i then sent it back to them, and have not been able to get straight answers from them for a month and a half. each time i call, i need to have the exact same conversation, explaining why, even tho my netbook is no longer under warrantee, it was when i initially sent it in. each time, the conversation ends with someone saying they need to speak to a... More...
  (Computers, Software, Hardware - Sponsored by APPLE)
    avidanf      Add a Comment

• Servpro mold complaints

  
  Servpro Consumer Complaint  
  I'am a senior citizen that hired Serpro of Valdosta, Georgia to remove mold from under my house. They charged me approx.$5,000.00 dollars to complete the job. When I had my termite inspection ten months later, the mold was back after I had made all the recommended repairs. They have refused to make any corrections. More...
  (Repair Services)
    ceasar      Add a Comment

• Serv pro complaints

  
  Servpro Consumer Complaint  
  I took my ASUS EEEpc netbook to Servpro in Holon, Israel. 62 days later my computer was returned to me with my 250GB hard drive replaced with a 100GB, my preprocessor downgraded to a painfully slow drive and my battery replaced with one the does not charge. I URGE you not to ever use servpro. They are thieves. More...
  (Computers, Software, Hardware - Sponsored by APPLE)
    labramson      Add a Comment

• Beware complaint review

  
  Servpro Consumer Complaint  
  If you want to get a franchise with these people, beware. This is a hard business in a highly competitive market in metro markets. They do not tell everything and there are about 1500 other Servpros and they seem to compete with each other. More...
  (Home Improvement)
    teddy1312      Add a Comment

• Servpro San Marcos

  
  Servpro Consumer Complaint  
  Do not use this company they are inept they charge for everything. I had many things broken while the cleaned. I could of paid off my house with what they charged. They referred a contractor who also was realated to a worker of Servpro and left me with unfinished work. Servpro hassled me daily for payment. It was a stressful time and I did not need this on top of everything else. More...
  (Repair Services)
    pattyh0212      Add a Comment

• Iredell NC Servepro

  
  Servpro Consumer Complaint  
  These guys were inept at their job. They were unable to climb onto my roof to install a tarp to cover the hole left by the fire. They refused to dry out my basement/crawlspace; so we had a mold issue a few weeks after they left. They cut the drywall flush with my cabinets to remove some insulation which forced us to remove the cabinets to do the repair. I will never use them again. More...
  (Repair Services)
    jebuyer      Add a Comment

• Employee Mistreatment

  
  Servpro Consumer Complaint  
  Servpro office on Greens Road, in Houston Texas. Susan Meacham the owner, is a liar and treats her employees very unfairly (unless you are her daughter). Randy Meacham is a nice guy to work for (very fair and treats his employees with respect), but you do not want to get envolved with Susan. There are several employees that are getting together to file a lawsuit against her. She favors some employees and treats the others like they are beneath her. Her success has gone to her head. She will cheat her employees out of well deserved raises and promotions to benefit herself. Do not work... More...
  (Repair Services)
    wbcall      Add a Comment

• Cleaned Out

  
  Servpro Consumer Complaint  
  Called Servpro to clean up after a smoke fire and was cleaned out of $4000.00 worth of jewelry and cash stored inside a bedroom they were not to enter. Was told by the supervisor that he knew who the culprit was but would not go any further. One day while guest were present the supervisor shoved an envelope of $600.00 to "make it right"- then ran to his vehicle. Never saw or heard from him again. More...
  (Home Improvement)
    verneice8528      Add a Comment

• not all one giant co

  
  Servpro Customer Review  
  All disaster restoration companies are independently owned so when writing a review you should list the franchise who did the service not just Servpro in general some of us who have been in disaster restoration for many years do a great job and are worth calling ,its like going to McDonald's and having a bad experience that doesn't mean every McDonald's does a terrible job. More...
  (Miscellaneous)
    FFandSPworker      Add a Comment

• Question

  
  Servpro Consumer Complaint  
  This review needs to be forward to Servpro Corp. for their action: Servpro benefits from the hardship of others. I had water damage of 4 inch thru out my home I called my insurance who called servpro. Both Servpro francises in this review were fully aware this was an insurance project and the one doing the restoration project knew there would be a depreciation figure and an allowable restoration cost estimated by the insurance. The initial servpro of Simi Valley, CA provided excellent services. When it came time for the restoration and the insurance agent was telling me I needed to get... More...
  (Repair Services)
    Grandmother      Add a Comment

• thank you

  
  Servpro Customer Review  
  My New York home was hit by a storm last Sunday. A 80ft. pine tree landed on my home, went through roof attic and landed in a bedroom and destroyed it. My grandchildren were sleeping in that room the night before. I had water damage on four floors, dining room. kitchen and basement. My deck damaged, doors, windows, pool, shingles destroyed. The next day Servpro from Glen Cove arrived. Mr. Bill Chillianis/owner made my life so managable. He was easy to talk to, orgainized, and his staff was caring. They worked quickly and caringly.No mess and always there during a most STRESSFUL... More...
  (Insurance)
    chicas      Add a Comment

• Great People

  
  Servpro Consumer Review  
  My house was flooded, naturually I called my insurance company. They told me to call Servpro. Servpro of North Arligton came out QUICK! They were at my home in less than an hour, and what a relief. They took care of everything! They were very polite, always on time, and always followed through with what we discussed. Everything was a mess but they truly made it LIKE IT NEVER EVEN HAPPENED. Def would call again, and would refer them to any friends and family. More...
  (Repair Services)
    Higgim      Add a Comment

• WORST EXPERIENCE EVER!

  
  Servpro Consumer Complaint  
  The ServPro that we used, in Illinois, were the most unprofessional bunch of people that I have ever met. They attempted to do all of the work on their own without hiring qualified contractors. Needless to say, it looks terrible. They charged my insurance complany for work that they never even did! I would never recommend letting these people into your home! More...
  (Home Improvement)
    holly578      Add a Comment

• Bad bad very bad

  
  Servpro Consumer Complaint  
  I'll leave this particular Servpro unnamed, but I think the review is a reflection of the corporation as a whole. We had a leak in a pipe and the water trickled down to the ceiling below. We knew the co-owner of this particular franchise, so we called them. Everyday, the workers were late. I was unemployed at the time so I would be home job-hunting and waiting for them. They'd say they would show up between 8am and 10am, and consistently showed up at 1pm. Everyday they asked us to fill out a customer satisfaction form, and wouldn't leave until I filled it out. When they... More...
  (Repair Services)
    maniacmaniac19      Add a Comment

• insurance fraud

  
  Servpro Consumer Complaint  
  Serve Pro - From Rochelle, Illinois This company takes full advantage of people that have had a loss. They charged us through the roof because they know its all through insurance. They add hours of dry time , put equipment in the house and let it sit while we were charged, they took belongings that were ours, I would never recommend this company to anyone. They know how to work the system and take full advantage of people. They are heartless and dishonest. Please use another company. They are heartless and dishonest. I truly believe in fair pricing and paying my bills but this company... More...
  (Insurance)
    ServeProsucks      Add a Comment

• INSURANCE FRAUD!

  
  Servpro Consumer Complaint  
  It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back. We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last week. (April 2010) We have some concerns as outlined below: Line item 4: You have two TV/VCR combo's listed when in fact there was only one. Line item 7: You have two VCR's listed when in fact we have only one. Line item 57:... More...
  (Advertising)
    jsr98908      Add a Comment

• Not worth it

  
  Servpro Consumer Complaint  
  I had a neighbor above leak and ruin a wall and 2 sections of drywall ceiling. 750 dollars down and who knows how much being billed later. Their website says water cleanup and replacement of drywall. LIES. So.. a lot of money just to rip out the affected areas and put a dehumidifier in for 4 days. No actual constructionj replacement restoration. If paying for yourself not insurance, don't use this service. Save a lot of money by getting all the things yourself it's not that hard. Dehumidifier, a couple fans, and some mold prevention spray will do the trick. We were going... More...
  (Home Improvement)
    wolf179      Add a Comment

• Expectations

  
  Servpro Support Ticket  
  Serv-Pro was here on Sunday to clean up some water damage to my furnished basement. They tore out wet dry wall and set up fans and humidifiers and sprayed chemicals to kill additional mold & mildew.. But on the morning of day 4 they took all the equipment out and had me sign off. I am wondering though why they left a 62 year old woman to carry out heavy containers of wet dry wall and clean up after them. Is this the way it works ? Macon, Ga More...
  (Miscellaneous)
    nanriley      Read The Conversation

• Don't use Servpro

  
  Servpro Consumer Complaint  
  Servpro was the worst company ever. I will never hire them again. They totally overcharged my insurance company and collected high estimates and did the crapiest job ever. They were good at first, keeping me updated about appts and when someone would be working, but that all changed. When they did the final walk thru, I pointed out numerous things that needed to be fixed still. The carpet was installed horribly, when I vacumed the first time, the entire carpet came up at the corner seem. They also left glue marks in our cparpet upstairs. When we refused to sign off on the final work... More...
  (Advertising)
    tcooky      Add a Comment

• awful

  
  Servpro Consumer Complaint  
  after a small fire in my cottage I wasa assured i would be back in in a week. 3 weeks later they informed me it would be another 3 weeks and they painted all the wood doors in the cottage white without my consent. they moved on to another prject with no concern for my needs. More...
  (Repair Services)
    chester      Add a Comment

• DISHONEST BUSINESS PRACTICES

  
  Servpro Consumer Complaint  
  I feel that the business practices of Servpro of Freehold, NJ are completely dishonest and I feel they are preying on the unfortunate losses of the recent floods in NJ. I was not presented with any cost information or warning that there were different charges for weekends vs. weekdays. Had this been openly presented to me I would have waited until a week day or sought alternative resources. The customer service person that was seeking payment from me was rude and kept trying to reason with me that insurance was paying anyway. This did not matter to me, I would rather keep my... More...
  (Repair Services)
    sfreddy9      Add a Comment

• Pet Stain Odor removal is a joke

  
  Servpro Consumer Complaint  
  We had a puppy who refused to become potty trained, so we found her a better home, and called ServPRO to clean our carpets, that were less than a year old. When I spoke to the office manager about what they could do for us, and if they could eliminate pet odor, she informed me that pet odor is difficult to get out but that they should be able to make it better, and if the odor still remained they would come back out until I was satisfied, also after being questioned she informed me that the service techs move all furniture so we had nothing to do. We moved much of the furniture anyhow to... More...
  (Pets)
    knightro900      Add a Comment

• Location

  
  Servpro Support Ticket  
  Why is it that when you look up Servpro online it gives you a culver city address and they are not located there they are in gardena, ca More...
  (Advertising)
    brazon      Read The Conversation

• Flooded basement

  
  Servpro Consumer Review  
  Recently my entire basement flooded and I had major water damage to my carpeting, tile, paneling , drywall, furniture and personal belongings. ServePro of Pueblo, Co came immediately and began extracting water. The owner accompanied the crew and they quickly put together a plan. They were very professional, knowledgeable and courteous. The crew was like a well oiled machine and treated my basement as if it were their own home. After the water was extracted they set up numerous fans and dehumidifiers to begin the drying out process. Meanwhile, the owner spent time with me... More...
  (Repair Services)
    flood11610      Add a Comment

• Like it never happened - B.S.!

  
  Servpro Consumer Complaint  
  Servpro's motto "like it never happened" is the biggest BS line I've ever heard in the service industry. And I've been in construction service for 10 years! My issue was I had rain leak in from my roof from a bad storm. 1st They wanted payment upfront eventhough this was an insurance claim, and my insurance covered it. They wanted me to pay them (not the insurance company) my deductible. This totally screwed up the insurance adjuster and delayed my payment. 2nd, I had to take a total of 2.5 days off work, since they couldn't do this in the evenings. They sent... More...
  (Repair Services)
    kcreswell      Add a Comment

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