Servpro Consumer Complaints All Reviews

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Servpro Reviews

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  • Servpro Billed me $4600 without authorization

    After my condo was destroyed by vandals, I called Servpro for an estimate on the mold cleanup. The salesman insisted on placement of "environmental conditioning" machines in my unit while they prepared the estimate. Of course they never sent an estimate - just an invoice for over $4600 for the use of their equipment - WHICH DID ABSOLUTELY NOTHING! As a real estate professional, I have dealt with dozens of contractors over the years, but none ever pulled this kind of scam. I have never had a worse experience with a contractor. I would not recommend Servpro Arnold to my worst... More...
    Winfield's Picture   Winfield    0 Comments   Comments
  • Servpro Rip Off Artists

    Do not ever call this company for damages to your home, especially if your insurance company is involved because they will OVER CHARGE you to the moon and back. They are dishonest and really don't do a very good job either. If you ever have water damage, fire or some other kind of clean up to be done, use someone else because Servpro will screw you. More...
    (Repair Services)
    bonkmc1's Picture   bonkmc1    0 Comments   Comments
  • Cleanup after a flood

    We had a very serious flood in our townhouse in Nov. 2016 and were referred to Servepro by our insurance company Allstate. These guys were clean looking and very polite but at the end of a week of drying out the apartment we asked them to finish the job asap. They damage kitchen cabinets, a brand new counter top and broke a pipe while removing a part of ceiling which we are still awaiting repayment for the bill we received from the plumber that services the complex. The so-called Servepro plumber showed up with no tools and had to leave to go to Home Depot. The plumber that service the... More...
    (Repair Services)
    Handel's Picture   Handel    0 Comments   Comments
  • Home repair/water removal

    I give them one star because zero stars isn't an option. I hired these people to repair my kitchen and downstairs after a water leak. 10 months later, the house was ready after nearly daily visits by myself to their office. They had to come back and completely redo half the work on the floor because they failed to do the work correctly the first time. They provide absolutely zero oversight to the sub contractors they hire out to do the work for them....and then tack on 20 percent for their own fees. One of their sub-contractors even recommended against them. If it were me, I would hire... More...
    (Home Improvement)
    bobevans's Picture   bobevans    0 Comments   Comments
  • Didnt Do the Job

    Had a leak in my basement. Called AllState they sent out servpro. The Next Day the blowers and fans. DID NOT extract any water.. Later in the evening on Day 2 the house began to stink. The Entire Colonial House Smelled of damp, mildew, musty, ick. Our 4 year old started coughing. We went outside. You couldn't be on the 2nd floor. The smell would make our eyes water. The adjuster was not coming to the house. They were going off of servpro. Drew (the servpro guy) told our adjuster 1st that there was no smell. Then he said the smell was from our dogs, now he says its the AC. Meanwhile... More...
    (Repair Services)
    tammyflorio's Picture   tammyflorio    0 Comments   Comments
  • Servpro review

    Wife spoke with Servpro about basement cleanup after flooding. They came out right away and placed a bunch of fans and dehumidifiers in basement to dry it out. They said that they would be back to spray furniture and floor and to wipe down everything with formula to prevent mold growth. We were to have as much of the furniture on sliders as possible so they could move it. When they came back and finished the job, no furniture was moved and I don't believe everything was wiped down. I have obvious mold growth from center columns and the smell of mold is apparent in the room. The... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    mreilly's Picture   mreilly    0 Comments   Comments
  • cleaning service

    My boyfriends house had a fire early march. His insurance company contracted Servpro to come and clean the house. Alex was told by Servpro that any electrical appliances had to be thrown away, due to smoke damageThey came on a day that was not scheduled and to my boyfriends surprise, what he had put notes on to have things to save, it was thrown out. and today 4-16-15 my boyfriend went to his house and watch the 2 freaking guys, and by the way were left there unsupervised, were dragging his washer and dryer, unites were only 3 yrs old, down his hard wood steps, out to the yard. Alex(my... More...
    cjgirl50's Picture   cjgirl50    0 Comments   Comments
  • Servpro Overcharge

    Servepro was at my house after hurricane sandy. I was repeatedly assured that I would not be charged more than my insurance company would pay as they (Servpro) were bound by FEMA rules as to what they could charge. Relying on Servpro's word that I would be completely reimbursed because they had pre approved the amount with my insurance company I paid my bill in full. My insurance company disallowed almost $3,000 of the expenses and said that Servpro was not allowed per FEMA regulations to charge for those services. I have tried to resolve this with servpro but have not gotten anywhere.... More...
    (Repair Services)
    raynold's Picture   raynold    0 Comments   Comments
  • ServPro of Southwest Mobile are a RIPOFF, THIEVES, Fraud Operation

    Did not follow industry standards in a sewer overflow clean up. Theft and destruction of personal items, mold remediation needed due to negligence. Sewer overflow occurred 04/21/2014. ServPro sent to home via State Farm insurance. Began drying process without cleaning up or removing fecal matter from floors, toilets, showers, bathtubs, crawl spaces, flooring, sinks, cabinets and wall trim. Waited 5-6 days before removing soaking wet ceiling areas, creating mold growth. As can be seen in dated photographs, took 5-6 days after event to clean up fecal matter sitting in bathing areas. We... More...
    kllsu65's Picture   kllsu65    0 Comments   Comments
  • Servpro Liars...

    We've lived in our new home for a year in half and our air conditioner had a faulty valve of some sort & had been leaking pretty much the entire time we lived there. That was fixed but the wood under our ac unit in the attic had become wet and actually came through the ceiling in our kitchen. Not a huge spot or anything coming falling down. Thank gosh it was covered under home warranty still, so they called Servpro out, the 2 techs came out looked at it and quickly started to tell me that he saw black on the wood & not good & highly recommends getting a mold test done in... More...
    (Repair Services)
    HCurry's Picture   HCurry    0 Comments   Comments
  • Servpro disappointment

    We had a water leak that flooded house. All state called Servpro to do clean up. They showed up in good time and set to tearing up floors and carpets. We packed up and went to hotel, came back later in day to find house full of blowers. Servpro also had pulled trim from walls and driverd and punched holes in drywall. Three days later all dried up, servopro removes blowers and leaves. They left holes in walls, trim pulled, dirty carpets on floor with pad removed. NO CLEAN UP WHAT SO EVER. When we started cleaning we noticed they had drilled holes in custom built vanity, hide trim that was... More...
    (Repair Services)
    driver9245's Picture   driver9245    0 Comments   Comments
  • entire home from broken water line flood

    To make a long story short, a water line broke and flooded the house. State Farm named Servpro as a clean up crew. I called them and they responded with their equipment to dry the floors and walls before they would tear the floors out. A few days later a team showed up from Bowling Green, Ky since the Paducah crews were very busy with other flooded houses and such. I live in Mayfield, KY, so Paducah would have been the tear out crew if they were not booked already. The team from Bowling Green tore all the floors out that they were told to, problem is they tore holes in the walls, they cut... More...
    angryPaula's Picture   angryPaula    0 Comments   Comments
  • ServPro, didn't finish the job

    On Tuesday, the 15th, we had a toilet hardware issue and our home was flooded. We called State Farm immediately and they recommended ServePro. I was 500 miles from home, leaving my husband to deal with this all. The guy that came to help, seemed nice enough, but didn't do the complete job. He left the staples behind from the hardwood flooring tear out, something that State Farm said was not acceptable. They left carpet tack strips exposed in the middle of a main walk way. They also left a DIRTY mess throughout all 3100 square feet of my home. 3 State Farm reps said they should... More...
    MMCoffman's Picture   MMCoffman    0 Comments   Comments
  • Florida panhandle flood pro serv vitctim

    I am a first time flood victim in the florida panhandle which happened on April 30th 2014. I was referred to pro serv which is a local company here as well. My neighbors always had a great experience with them. Always honest with the quote and upfront etc etc. I guess since we are in a disaster area we got an out of town crew. They were sneaky from the beginning. First they quoted me 6700 which I anticipated it would go up SOME. The estimate I didn't get until they were there 7 hours and I kept asking them for it. What happens if I didn't have money to pay for it? So that was... More...
    (Repair Services)
    Ultimetdrm's Picture   Ultimetdrm    0 Comments   Comments
  • They take great pictures!

    They're the people to call if you want pictures taken! ServePro came to my house after a water leak flooded the entire condo on Christmas Eve Day, and told me how they would pack everything up for me and store it in a pod, the floor would be taken up, they would make sure everything was dry, they would treat any mold ... they took pictures of everything ... then a couple of days later, they came back, gave me the same speech, took pictures of everything again ... and a couple of days later, came back again, took more pictures (of a 597 square foot condo) ... I have been without hot... More...
    (Repair Services)
    Paisley's Picture   Paisley    0 Comments   Comments
  • water leak

    im a contractor that was called to a job to find a elderly single women who was being ripped off. the leak was fixed ok but they tried to add additional work that was not done and she was charged a extra $1200 I was so md that theswe non English speaking workers would do that to someone I fixed it for frr and it is my mission to let everyone know NOT TO USE SERVPRO RIVERSIDE OR ANY SERVPRO More...
    (Repair Services)
    kyle333's Picture   kyle333    0 Comments   Comments
  • Flood Damage

    In the early morning hours of Oct 12th, we woke up a 5 am to find water coming in on one side of our home; our area had between 8 to 12 inches in a short time. After my wife and I battled the incoming water I called ServicePro, entered our zip code and was told a technician would call us back. I then received 4 text msgs with the instructions to call this same number and leave a msg that I would get a call back. That was 10 days ago, still no call back...what great service! More...
    (Repair Services)
    rmiller113's Picture   rmiller113    1 Comments   Comments
  • Water Damage Services - Servpro Highland Redlands CA is a RIP OFF

    My elderly mother has an apartment complex in Palm Desert; in the summer due to flash flooding in the area, one of the units had flooding. Not sure what to do, she reached out to ServPro to help with water removal. For the 2 bedroom unit, they provided a quote of $12,000 which included water damage restoration and a Lab Report for Mold & Mildew (by the way, they never gave her a copy of the report -- I had to follow up to get a copy from them!). On the scheduled work day, their team was there for a total of 4 HOURS! That's $3000/hour!! My mother was shocked at how little time it... More...
    (Home Improvement)
    EZubko's Picture   EZubko    1 Comments   Comments
  • Blood damage in apt.

    On Thursday, August 15, 2013, I entered Craig Hanson%u2019s apartment for the purpose of retrieving Mr. Hanson%u2019s cell phone recharging equipment and to put his newspapers in the apartment. After entering said apartment, I found a trail of blood leading to the bathroom, whereupon I saw a copious amount of blood along with maggot activity forming, together with a putrid smell. Said blood was from an intestinal discharge, which had occurred on Monday, August 5, 2013. Mr. Hanson was currently in Sutter-Davis Hospital recovering from stomach surgery to repair a fist-sized ulcer. I... More...
    (Repair Services)
    scottcrull's Picture   scottcrull    0 Comments   Comments
  • be cautious

    (Repair Services)
    johnlear's Picture   johnlear    0 Comments   Comments

    Manager "LIED" 1) Had Civil war relic "MISSING" from my bedroom. Reported it to manager same day. "NEVER" got back to me. I called 2 months later, again "NEVER" got back to me ! 2) "DID NOT" move the furniture like manager told me. They shampooed around , sofa, bed, dresser, TV, etc.etc.etc.etc.etc. ! ! 3) "DID NOT" power wash house which the were "PAID" to do ! 4) I called & questioned why they "DID NOT" power wash house. Manager "CONVIENTALLY" forgot about doing that ! But he would send... More...
    DONALDH's Picture   DONALDH    0 Comments   Comments
  • VERY Unhappy Customer

    Servpro came into our home to tell me what I needed to do to get my basement dry and prevent mold. The estimator was very kind and they scheduled me right away because they had a sudden cancellation (Big surprise) - I hadn't even had a chance to think about it. I allowed them to do the work - BIG mistake. The "crew" they sent was two young guys who showed up an hour late, they just started ripping out walls without taking any time to think that I would soon be having a contractor to fix things back up. They left nails sticking out everywhere and all over the floor - all of... More...
    (Repair Services)
    kdetwiler's Picture   kdetwiler    1 Comments   Comments

    Our basement flooded and we called our Ins Co.(Nationwide). They gave us two water removal companies to choose from in our area. Thinking we were in good / trusting hands and would be treated fairly we chose Servpro and well it was a big mistake of judgement on our part! Our insurance company said not to worry and that it would be no cost to us. It was a huge cost..I mean out of site to the moon expensive (nearly 15K). Now we had just enough water to get the carpet wet and some very light drywall damage..not 12" of water. They stuffed my basement with everything they could bill us... More...
    (Repair Services)
    llist's Picture   llist    0 Comments   Comments
  • sears home services and ocean construction

    sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to read your contract. also making it to late to cancel in 3 days notice. now u are in a binding contract. sears did not mention fine print in their contract or fine print of manufactures material being used.mfg.only guarantees u a good roof shingle. if installed not to mfg.specs. like mine an most likely all roofs. mfg.voids their product warranty .salesmen does not tell u that. my roof was installed by their sub contractor an... More...
    (Home Improvement)
  • Servpro - rude and hostile crew.

    Horrible, There was a flood emergency at the house next door. ServPro arrived to take care of the water. For some reason (later i figured why) they parked they truck in front of mine. My house was shaking!! i couldn't hear my thoughts. I thought it will be done in few minutes and they will turn it off. They didn't. After 45 min unbearable noise from the truck and the running compressors. I went out to ask them why they parked in front of my house not the one where the damage is. The guy who came out to talk to me was on the phone and said "one min" raising his hand up. I... More...
    (Repair Services)
    dzrkn's Picture   dzrkn    1 Comments   Comments
  • NSLI DBA Servpro Hicksville/Plainview

    They did a bait and switch on pricing then sent undisciplined thugs to tear out walls & insulation 4 feet up from Hurricane Sandy flooding. They removed things that they were told to leave. They removed or stole property. They did much damage. They were scary thugs. No professionals as advertised. Manager never returned calls until he realized I refused to pay balance of his inflated bill. Stay away from this company!! Sue them if you had a similar experience. This franchise should not be allowed to be in business. More...
    (Repair Services)
  • Servpro Manassas WATER DAMAGE

    Do NOT USE THEM They misquoted me by over a $1500.00 stole my graddaughters xmas presents and other things. and when there Rep stopped by for us to sign the insurance check and we complained and he said someone would be in touch. NEVER HAPPENED these people are crooks with a license. I would drown in water damage before ever using these people again. STAY AWAY FROM THEM More...
    bk1954bk's Picture   bk1954bk    0 Comments   Comments
  • Thieves OF Baghdad, Hire your LOCAL TRUSTED COMPANIES

    These people come to Ocean City New Jersey to restore Hurricane Sandy Victims, whom have all lost their homes, taking the work from area companies, and then they steal our belongings, scum of the earth!! LIKE THE REST OF THE REVIEWS SAY, IF YOU VALUE YOUR THINGS, hire a trustable company, and if you do hire these thieves, do not leaving anything behind. & what else is a shame, you have all these homeless people looking for jobs, due losing their homes to Sandy, and these thieves don't want to hire anyone. I bet if your a criminal they'll hire you, majority of the people in the... More...
    (Home Improvement)
    cliffbang36's Picture   cliffbang36    1 Comments   Comments
  • ServPro Rowlett / Rockwall Texas Do not use this company if you value your things

    If you value your possesions, DO NOT use this company. Things will come up missing or damaged. If you do not have pictures of everything in your home, I mean everything and from every angle. Then beware.Items will come up missing or broken. When you bring this to there attention. The first responce will be, It will show up, Have you unpacked everything? The second will be, Its not on our inventory list, and we do not have a picture of it,. WE take pictures of everything and inventory it before we remove it from your home. What a joke that was. It is my belief that this is a disreputable... More...
    grushin2's Picture   grushin2    0 Comments   Comments
  • fire and smoke damage

    Servpro was hired by my insurance company, not me, because I had had previous experience with them and was not happy. They removed all of my things that were left, without givng me a chance to go thru them. They took about $300 worth of quarters that were bagged up from my vending machines and although they were supposedly put in someone's desk for "safe keeping", that person was never there when I stopped in, and the money eventually disappeared. When I requested some of my kitchen things to use in a temporary home, I had to go thru many miscellaneous boxes to find them and... More...
    obxwildflower's Picture   obxwildflower    0 Comments   Comments
  • Water Damage

    This review has been resolved or replied to by this company. Because of water damage, my hardwood floors had to be replaced and Servpro was called to dry out underneath my house. They packed everything and stored it in a warehouse. While my possessions were there one of the packers took his girlfriend to "see my furniture" and told me she fell in love with one of my chairs and offered to buy it for $50.00! He also said I had so many good recipes (how did he know?) and asked to have copies of them. I didn't give them to him. When I finally got back into my house and my things were returned that's when I found out what a... More...
    (Repair Services)
    noserve's Picture   noserve    2 Comments   Comments
  • Water removal and restoration

    ServPro did a great job removing the water but didn't live up to their promise of making it %u201CLike it never even happened.%u201D They made promises they couldn't keep, didn't finish work they promised to do. didn't meet schedules they promised to keep. didn't keep us informed when things started going bad. had sub-contractors do work that had to be redone, damaged items while doing water removal and restoration and didn't fix them. More...
    (Repair Services)
    JRLA's Picture   JRLA    0 Comments   Comments
  • They removed everything I owned do to a dryer fire.

    This company has very nice employees, however the owners are money hungry creeps! They removed my entire home, 5 br, 4ba and approx. 3500 sq ft. They took everything to their warehouse. They had it for a month. i did not hire them, my insurance did. I was told I would get a list of everything and that I could go through the list and decide what I wanted to keep and what I wanted to get rid of. THIS NEVER HAPPENED! I was notified by ServPro that my items were cleaned and ready to deliver. As they brought my tv's in, I pluged in the first one, NO VOLUME. They messed up my tv..... First... More...
    nbarr's Picture   nbarr    1 Comments   Comments
  • Water Damage- terrible work and extremely rude

    We had flood damage from a burst pipe in the lower level of our house and our experience with ServPro was terrible. Whether it was the representatives at their office or the Project Manager, no one could clearly address our questions as to what comes next in the clean-up and repair process. When the Project Manager finally did come to our residence which was 4 days after he had initially said he would, he complained to us that he had to pull his men off of another job in order to help. As we asked very basic questions about how this process works and what needs to be done (we have never... More...
    namewithheld's Picture   namewithheld    1 Comments   Comments
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