Servpro Consumer Complaints All Reviews

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Servpro Reviews

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  • BEWARE OF SERVPRO!



    Our basement flooded and we called our Ins Co.(Nationwide). They gave us two water removal companies to choose from in our area. Thinking we were in good / trusting hands and would be treated fairly we chose Servpro and well it was a big mistake of judgement on our part! Our insurance company said not to worry and that it would be no cost to us. It was a huge cost..I mean out of site to the moon expensive (nearly 15K). Now we had just enough water to get the carpet wet and some very light drywall damage..not 12" of water. They stuffed my basement with everything they could bill us... More...
    (Repair Services)
    llist's Picture   llist    0 Comments   Comments

  • sears home services and ocean construction



    sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to read your contract. also making it to late to cancel in 3 days notice. now u are in a binding contract. sears did not mention fine print in their contract or fine print of manufactures material being used.mfg.only guarantees u a good roof shingle. if installed not to mfg.specs. like mine an most likely all roofs. mfg.voids their product warranty .salesmen does not tell u that. my roof was installed by their sub contractor an... More...
    (Home Improvement)
    lauriebrumeller's Picture   lauriebrumeller    0 Comments   Comments

  • Servpro - rude and hostile crew.



    Horrible, There was a flood emergency at the house next door. ServPro arrived to take care of the water. For some reason (later i figured why) they parked they truck in front of mine. My house was shaking!! i couldn't hear my thoughts. I thought it will be done in few minutes and they will turn it off. They didn't. After 45 min unbearable noise from the truck and the running compressors. I went out to ask them why they parked in front of my house not the one where the damage is. The guy who came out to talk to me was on the phone and said "one min" raising his hand up. I... More...
    (Repair Services)
    dzrkn's Picture   dzrkn    1 Comments   Comments

  • NSLI DBA Servpro Hicksville/Plainview



    They did a bait and switch on pricing then sent undisciplined thugs to tear out walls & insulation 4 feet up from Hurricane Sandy flooding. They removed things that they were told to leave. They removed or stole property. They did much damage. They were scary thugs. No professionals as advertised. Manager never returned calls until he realized I refused to pay balance of his inflated bill. Stay away from this company!! Sue them if you had a similar experience. This franchise should not be allowed to be in business. More...
    (Repair Services)
    Angryinoceanside's Picture   Angryinoceanside    0 Comments   Comments

  • Servpro Manassas WATER DAMAGE



    Do NOT USE THEM They misquoted me by over a $1500.00 stole my graddaughters xmas presents and other things. and when there Rep stopped by for us to sign the insurance check and we complained and he said someone would be in touch. NEVER HAPPENED these people are crooks with a license. I would drown in water damage before ever using these people again. STAY AWAY FROM THEM More...
    (Insurance)
    bk1954bk's Picture   bk1954bk    0 Comments   Comments

  • Thieves OF Baghdad, Hire your LOCAL TRUSTED COMPANIES



    These people come to Ocean City New Jersey to restore Hurricane Sandy Victims, whom have all lost their homes, taking the work from area companies, and then they steal our belongings, scum of the earth!! LIKE THE REST OF THE REVIEWS SAY, IF YOU VALUE YOUR THINGS, hire a trustable company, and if you do hire these thieves, do not leaving anything behind. & what else is a shame, you have all these homeless people looking for jobs, due losing their homes to Sandy, and these thieves don't want to hire anyone. I bet if your a criminal they'll hire you, majority of the people in the... More...
    (Home Improvement)
    cliffbang36's Picture   cliffbang36    0 Comments   Comments

  • ServPro Rowlett / Rockwall Texas Do not use this company if you value your things



    If you value your possesions, DO NOT use this company. Things will come up missing or damaged. If you do not have pictures of everything in your home, I mean everything and from every angle. Then beware.Items will come up missing or broken. When you bring this to there attention. The first responce will be, It will show up, Have you unpacked everything? The second will be, Its not on our inventory list, and we do not have a picture of it,. WE take pictures of everything and inventory it before we remove it from your home. What a joke that was. It is my belief that this is a disreputable... More...
    (Miscellaneous)
    grushin2's Picture   grushin2    0 Comments   Comments

  • fire and smoke damage



    Servpro was hired by my insurance company, not me, because I had had previous experience with them and was not happy. They removed all of my things that were left, without givng me a chance to go thru them. They took about $300 worth of quarters that were bagged up from my vending machines and although they were supposedly put in someone's desk for "safe keeping", that person was never there when I stopped in, and the money eventually disappeared. When I requested some of my kitchen things to use in a temporary home, I had to go thru many miscellaneous boxes to find them and... More...
    (Miscellaneous)
    obxwildflower's Picture   obxwildflower    0 Comments   Comments

  • Water Damage



    This review has been resolved or replied to by this company. Because of water damage, my hardwood floors had to be replaced and Servpro was called to dry out underneath my house. They packed everything and stored it in a warehouse. While my possessions were there one of the packers took his girlfriend to "see my furniture" and told me she fell in love with one of my chairs and offered to buy it for $50.00! He also said I had so many good recipes (how did he know?) and asked to have copies of them. I didn't give them to him. When I finally got back into my house and my things were returned that's when I found out what a... More...
    (Repair Services)
    noserve's Picture   noserve    2 Comments   Comments

  • Water removal and restoration



    ServPro did a great job removing the water but didn't live up to their promise of making it %u201CLike it never even happened.%u201D They made promises they couldn't keep, didn't finish work they promised to do. didn't meet schedules they promised to keep. didn't keep us informed when things started going bad. had sub-contractors do work that had to be redone, damaged items while doing water removal and restoration and didn't fix them. More...
    (Repair Services)
    JRLA's Picture   JRLA    0 Comments   Comments

  • They removed everything I owned do to a dryer fire.



    This company has very nice employees, however the owners are money hungry creeps! They removed my entire home, 5 br, 4ba and approx. 3500 sq ft. They took everything to their warehouse. They had it for a month. i did not hire them, my insurance did. I was told I would get a list of everything and that I could go through the list and decide what I wanted to keep and what I wanted to get rid of. THIS NEVER HAPPENED! I was notified by ServPro that my items were cleaned and ready to deliver. As they brought my tv's in, I pluged in the first one, NO VOLUME. They messed up my tv..... First... More...
    (Furniture)
    nbarr's Picture   nbarr    1 Comments   Comments

  • Water Damage- terrible work and extremely rude



    We had flood damage from a burst pipe in the lower level of our house and our experience with ServPro was terrible. Whether it was the representatives at their office or the Project Manager, no one could clearly address our questions as to what comes next in the clean-up and repair process. When the Project Manager finally did come to our residence which was 4 days after he had initially said he would, he complained to us that he had to pull his men off of another job in order to help. As we asked very basic questions about how this process works and what needs to be done (we have never... More...
    (Miscellaneous)
    namewithheld's Picture   namewithheld    1 Comments   Comments

  • Water damage drying and floor replacement



    Had a water leak from a heating system while working out of town that wet carpeted hardwood floors in two rooms. I found Servpro of Abingdon/Bristol/Marion, VA in the yellow pages and called them in desperation as I was leaving town again. They came, called and told me the carpet was ruined and had to go, called back and told me the hardwood floor was ruined and had to be replaced. They offered to handle the replacement. Homeowners insurance paid over $5,741 to dry out the house and replace the hardwood floors. The floors Servpro replaced warped very badly in a few months. No other... More...
    (Repair Services)
    tenusdad's Picture   tenusdad    1 Comments   Comments

  • Kitchen fire and smoke damage



    I will not recommend this company to anyone. We had a kitchen fire and smoke damge in our home and Servpro was contacted by our insurance company to clean the smoke damage to our home and they did a miserable job. They did not complete the cleaning agreement and they damaged our bed, flooring, and disposed of kitchen appliance without our knowledge. When this was brought to the attention of the owner, he and another individual came to our home to "inspect" the damges. Immediately they attempted to intimidate me with a rather firm and strong handshake and this behavior... More...
    (Repair Services)
    medicwiley's Picture   medicwiley    2 Comments   Comments

  • Servpro high cost because they can



    We had water heater leak and our insurance company told us to call Servpro. When they arrived I told them that I had a high deductible and most of the cost was out of pocket, but they never gave me an estimate. The first time I saw the cost was when I got a bill for $2500--my full deductible. At that time, Servpro again failed to give me any details. When I finally got the bill details, I discovered that they charged 150% of the market rate for equipment rental, and opted to run the most expensive equipment for the longest time. I know my insurance company did the bare minimum, since... More...
    (Repair Services)
    NonfanServpro's Picture   NonfanServpro    3 Comments   Comments

  • Mr



    Wow should have read all these before our experience with ServPro they are very green!Bill is inflated techs that know nothing we pulled carpet and pad after they left just mputting up two humidifiers ,with standing water on the floor! They won't talk to you they sat tuff ,also they screw up and still expect to be over compensated !They are the bum hole of quality help but charge like they are experts!Ha not even close they are crooks ! We will never recommend them in SLC area ever! More...
    (Home Improvement)
    Ajoke's Picture   Ajoke    2 Comments   Comments

  • Bait and Switch



    Our basement flooded the day before Thanksgiving last year 2011. We had Servpro of Birdsboro, PA come out to fix the damage. I was quoted $2,000.00 to $3,000 for the work after they checked what my insurance would cover. They cleaned the basement, removing the rug and padding and cutting out the dry wall. Basically they did a good job with that other than one of the employees smoking in my bathroom! The problem came when I received the bill...$6,000.00. I called the complain and the owner told me it was do to the amount of time I had the fans in the basement drying my cement. He... More...
    (Repair Services)
    pelzerfamily's Picture   pelzerfamily    0 Comments   Comments

  • NEVER EVER USE THIS COMPANY



    I had a minor flood, followed by detection of mold. ServePro worked for two weeks and house smelled just horrible and they said they were done, had to complain and they came back and had to tear out more of the house and it took weeks to get the bad smell out house and it delayed the job by two weeks. The workers who didn't speak English, were using a bathroom and tore toilet paper and stuck it all over the sticky floor and left it. They broke cabinets, steps and didn't wrap expensive furniture, never drained faucet and it froze and broke. The worst part was the manager. He was... More...
    (Repair Services)
    gusdog05's Picture   gusdog05    0 Comments   Comments

  • Servpro is bad news



    Beware of this company. I had an attic fire and called them to take care of the aftermath. Well let's begin with I trusted them. I am a career firefighter in my local city and know a bit about fire. First thing they did was crumple a glued 2500 piece puzzle up that I put together as a child and put it in a box. This is kinda minor but sentimental it was not affected by the fire. Next thing I had a huge dumpster at my home for restoration disposal. One day I went to check progress and noticed a large amount of black trash bags had been thrown into the dumpster. So out of curiosity I... More...
    (Miscellaneous)
    Firefighter4life's Picture   Firefighter4life    0 Comments   Comments

  • Sorry Company Money Hungry



    THIS IS THE WORSE COMPANY TO CALL WHEN YOU ARE IN NEED. MY PARENTS PAID THEM THE MONEY FROM THE INSURANCE COMPANY AND HAD TO WAIT TWO WEEKS FOR THE REMAINDER AND THEY FILED A LAWSUIT. THEY RECEIVED ALL OF THEIR MONEY AND THEY STILL WENT THROUGH WITH THE LAWSUIT AND CAME AND PICKED UP MY DAD TRUCK. THIS IS A MONEY HUNGRY COMPANY AND IF I COULD I WOULD MAKE SURE NO ONE WOULD EVER USE THEM. More...
    (Miscellaneous)
    Katinabell's Picture   Katinabell    4 Comments   Comments

  • Disillion service Bleeders



    2009 I had a small fire in the livingroom of my home. I have two foster children and they were so hurt given Servpro, empolyees stole bamboozled all the children belonging, they knew the chilren were foster children. The company is a rip off if you or any one has a fire please do not trust Servpro, they are crooks I had to get a lawyer to get some of my belonging back. Please be ware of this company for additional in please call 215-2885464 I will help you More...
    (Insurance)
    prayforurcompany's Picture   prayforurcompany    1 Comments   Comments

  • Service call



    My wife called Servpro when she saw water leaking from the ceiling in the living room and a large spot on the ceiling. I was out of town on business. They dispatched 2 technicians with no tools, not even a ladder, they had to borrow ours. They hacked a 6" square hole in the ceiling and said there was nothing they could do to fix the leak. For that service we were charged $125. Any other trade charges $60-$75 for a call. I called the local office to complain about the high cost, and was told that was just the cost of doing business and putting fuel in the van to come over. We were told... More...
    (Home Improvement)
    bnupnau's Picture   bnupnau    2 Comments   Comments

  • Scam



    I have been waiting for three weeks now (and counting) for an estimate that was suppose to be emailed to me the next day and cost $250. I have called ServPro several times. No one has called me back and the receptionist cannot help. Doesn't mold grow, the longer you wait the worse it gets? Therefore, no matter what the estimate says at this point the actual cost would be far greater. Thank goodness for this site becasue I will take my business elsewhere, but i still want my estimate since I paid for it. More...
    (Home Improvement)
    bflony88's Picture   bflony88    1 Comments   Comments

  • Servpro - BEWARE



    In 2008 we had a fire in our home caused by lightning. We hired SERVPRO for repairs - it's been 3 years and I am still experiencing trauma from the poor job perfomance - poor, cheap and even used materials, contract not followed that was prepared by adjuster, no receipts, job never completed, my furniture was destroyed because they stored it in our garage and used it as workbenches. There was no cleaning done as promised, no videotaping, most of the furniture was not even moved back into our home. We are having to pay for additional repairs out of pocket because of the poor poor job... More...
    (Home Improvement)
    Traumaservpro's Picture   Traumaservpro    0 Comments   Comments

  • rude!



    my business has been nothing short of harassed by their marketing department. more specific, lauren huttner. she was very unprofessional and made us feel like WE needed servpro and not the other way around. no company should have to put up with this. we will never call servpro in the future, i would rather call someone that isnt pushing for a commission all the time! More...
    (Repair Services)
    marysmith's Picture   marysmith    0 Comments   Comments

  • Awful service from servpro



    My experience with Servpro of Augusta was simply horrible. They were rude, not just the field crews, but the management and everyone I spoke with were downright mean. Incompetence is too nice of a word. They actually caused damage, overcharged me and didnt do anything but move some fans around. Their billing dept is top notch, except for the fact that they lost not one, but two checks, then filled a freaking lawsuit for the money. They have their money and should be glad that I am not the type to sue. Don't take a chance, use someone else More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Dustoff1's Picture   Dustoff1    0 Comments   Comments

  • I would never recommend servpro of Glenview, IL



    The rain/flooding of April 23,2011, left me with 7 inches of sewage water in my basement (thought it did go back in the sewer within 2 hours). My insurance company has a contract to use Servpro of Glenview, IL. I place my claim at 3:30 a.m. ( 1.5 hours after storm), and called Servpro shortly after I talked to the insurance company. The owner came out ot my house the next day around 2 p.m. and when he saw I had paneling on my walls, he immediately said," Oh, all that paneling will have to be ripped off." And to my daughter he said," You better plan to be move out for the... More...
    (Miscellaneous)
    morgan2010's Picture   morgan2010    2 Comments   Comments

  • Terrible Water Damage Company



    Servpro did a terrible job and are refusing to stand by their work. I had a lot of water damage due to a leaking shower pan and they were contacted to fix it. It was a large job as my bedroom carpet,walls, shower had to be completely redone. They lost my vanity, faucets, sink etc. When finished there was a leak in the shower and water was not draining very well. I had to write a letter and they send someone to fix the leak but said the water was normal in the shower. Now I have a leak again in the same place. The plummer said it is because the shower floor was not pitched correctly... More...
    (Repair Services)
    redhatsandy's Picture   redhatsandy    1 Comments   Comments

  • servpro israel- BEWARE



    i sent in my computer to be repaired at servpro in israel. first of all, not all the branches that are on their website actually exist. then, i sent my eeepc netbook in and got it back more than a month later with the exact same problem. i then sent it back to them, and have not been able to get straight answers from them for a month and a half. each time i call, i need to have the exact same conversation, explaining why, even tho my netbook is no longer under warrantee, it was when i initially sent it in. each time, the conversation ends with someone saying they need to speak to a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    avidanf's Picture   avidanf    3 Comments   Comments

  • Servpro San Marcos



    Do not use this company they are inept they charge for everything. I had many things broken while the cleaned. I could of paid off my house with what they charged. They referred a contractor who also was realated to a worker of Servpro and left me with unfinished work. Servpro hassled me daily for payment. It was a stressful time and I did not need this on top of everything else. More...
    (Repair Services)
    pattyh0212's Picture   pattyh0212    0 Comments   Comments

  • Iredell NC Servepro



    These guys were inept at their job. They were unable to climb onto my roof to install a tarp to cover the hole left by the fire. They refused to dry out my basement/crawlspace; so we had a mold issue a few weeks after they left. They cut the drywall flush with my cabinets to remove some insulation which forced us to remove the cabinets to do the repair. I will never use them again. More...
    (Repair Services)
    jebuyer's Picture   jebuyer    3 Comments   Comments

  • Employee Mistreatment



    Servpro office on Greens Road, in Houston Texas. Susan Meacham the owner, is a liar and treats her employees very unfairly (unless you are her daughter). Randy Meacham is a nice guy to work for (very fair and treats his employees with respect), but you do not want to get envolved with Susan. There are several employees that are getting together to file a lawsuit against her. She favors some employees and treats the others like they are beneath her. Her success has gone to her head. She will cheat her employees out of well deserved raises and promotions to benefit herself. Do not work... More...
    (Repair Services)
    wbcall's Picture   wbcall    3 Comments   Comments

  • Cleaned Out



    Called Servpro to clean up after a smoke fire and was cleaned out of $4000.00 worth of jewelry and cash stored inside a bedroom they were not to enter. Was told by the supervisor that he knew who the culprit was but would not go any further. One day while guest were present the supervisor shoved an envelope of $600.00 to "make it right"- then ran to his vehicle. Never saw or heard from him again. More...
    (Home Improvement)
    verneice8528's Picture   verneice8528    3 Comments   Comments

  • Question



    This review needs to be forward to Servpro Corp. for their action: Servpro benefits from the hardship of others. I had water damage of 4 inch thru out my home I called my insurance who called servpro. Both Servpro francises in this review were fully aware this was an insurance project and the one doing the restoration project knew there would be a depreciation figure and an allowable restoration cost estimated by the insurance. The initial servpro of Simi Valley, CA provided excellent services. When it came time for the restoration and the insurance agent was telling me I needed to get... More...
    (Repair Services)
    Grandmother's Picture   Grandmother    5 Comments   Comments

  • WORST EXPERIENCE EVER!



    The ServPro that we used, in Illinois, were the most unprofessional bunch of people that I have ever met. They attempted to do all of the work on their own without hiring qualified contractors. Needless to say, it looks terrible. They charged my insurance complany for work that they never even did! I would never recommend letting these people into your home! More...
    (Home Improvement)
    holly578's Picture   holly578    1 Comments   Comments

  • Bad bad very bad



    I'll leave this particular Servpro unnamed, but I think the review is a reflection of the corporation as a whole. We had a leak in a pipe and the water trickled down to the ceiling below. We knew the co-owner of this particular franchise, so we called them. Everyday, the workers were late. I was unemployed at the time so I would be home job-hunting and waiting for them. They'd say they would show up between 8am and 10am, and consistently showed up at 1pm. Everyday they asked us to fill out a customer satisfaction form, and wouldn't leave until I filled it out. When they... More...
    (Repair Services)
    maniacmaniac19's Picture   maniacmaniac19    1 Comments   Comments

  • insurance fraud



    Serve Pro - From Rochelle, Illinois This company takes full advantage of people that have had a loss. They charged us through the roof because they know its all through insurance. They add hours of dry time , put equipment in the house and let it sit while we were charged, they took belongings that were ours, I would never recommend this company to anyone. They know how to work the system and take full advantage of people. They are heartless and dishonest. Please use another company. They are heartless and dishonest. I truly believe in fair pricing and paying my bills but this company... More...
    (Insurance)
    ServeProsucks's Picture   ServeProsucks    1 Comments   Comments
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