Servpro Consumer Complaints All Reviews

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Servpro Reviews

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  • ServPro, didn't finish the job



    On Tuesday, the 15th, we had a toilet hardware issue and our home was flooded. We called State Farm immediately and they recommended ServePro. I was 500 miles from home, leaving my husband to deal with this all. The guy that came to help, seemed nice enough, but didn't do the complete job. He left the staples behind from the hardwood flooring tear out, something that State Farm said was not acceptable. They left carpet tack strips exposed in the middle of a main walk way. They also left a DIRTY mess throughout all 3100 square feet of my home. 3 State Farm reps said they should... More...
    (Miscellaneous)
    MMCoffman's Picture   MMCoffman    0 Comments   Comments
  • Florida panhandle flood pro serv vitctim



    I am a first time flood victim in the florida panhandle which happened on April 30th 2014. I was referred to pro serv which is a local company here as well. My neighbors always had a great experience with them. Always honest with the quote and upfront etc etc. I guess since we are in a disaster area we got an out of town crew. They were sneaky from the beginning. First they quoted me 6700 which I anticipated it would go up SOME. The estimate I didn't get until they were there 7 hours and I kept asking them for it. What happens if I didn't have money to pay for it? So that was... More...
    (Repair Services)
    Ultimetdrm's Picture   Ultimetdrm    0 Comments   Comments
  • They take great pictures!



    They're the people to call if you want pictures taken! ServePro came to my house after a water leak flooded the entire condo on Christmas Eve Day, and told me how they would pack everything up for me and store it in a pod, the floor would be taken up, they would make sure everything was dry, they would treat any mold ... they took pictures of everything ... then a couple of days later, they came back, gave me the same speech, took pictures of everything again ... and a couple of days later, came back again, took more pictures (of a 597 square foot condo) ... I have been without hot... More...
    (Repair Services)
    Paisley's Picture   Paisley    0 Comments   Comments
  • water leak



    im a contractor that was called to a job to find a elderly single women who was being ripped off. the leak was fixed ok but they tried to add additional work that was not done and she was charged a extra $1200 I was so md that theswe non English speaking workers would do that to someone I fixed it for frr and it is my mission to let everyone know NOT TO USE SERVPRO RIVERSIDE OR ANY SERVPRO More...
    (Repair Services)
    kyle333's Picture   kyle333    0 Comments   Comments
  • Flood Damage



    In the early morning hours of Oct 12th, we woke up a 5 am to find water coming in on one side of our home; our area had between 8 to 12 inches in a short time. After my wife and I battled the incoming water I called ServicePro, entered our zip code and was told a technician would call us back. I then received 4 text msgs with the instructions to call this same number and leave a msg that I would get a call back. That was 10 days ago, still no call back...what great service! More...
    (Repair Services)
    rmiller113's Picture   rmiller113    1 Comments   Comments
  • Water Damage Services - Servpro Highland Redlands CA is a RIP OFF



    My elderly mother has an apartment complex in Palm Desert; in the summer due to flash flooding in the area, one of the units had flooding. Not sure what to do, she reached out to ServPro to help with water removal. For the 2 bedroom unit, they provided a quote of $12,000 which included water damage restoration and a Lab Report for Mold & Mildew (by the way, they never gave her a copy of the report -- I had to follow up to get a copy from them!). On the scheduled work day, their team was there for a total of 4 HOURS! That's $3000/hour!! My mother was shocked at how little time it... More...
    (Home Improvement)
    EZubko's Picture   EZubko    1 Comments   Comments
  • Blood damage in apt.



    On Thursday, August 15, 2013, I entered Craig Hanson%u2019s apartment for the purpose of retrieving Mr. Hanson%u2019s cell phone recharging equipment and to put his newspapers in the apartment. After entering said apartment, I found a trail of blood leading to the bathroom, whereupon I saw a copious amount of blood along with maggot activity forming, together with a putrid smell. Said blood was from an intestinal discharge, which had occurred on Monday, August 5, 2013. Mr. Hanson was currently in Sutter-Davis Hospital recovering from stomach surgery to repair a fist-sized ulcer. I... More...
    (Repair Services)
    scottcrull's Picture   scottcrull    0 Comments   Comments
  • be cautious



    SEEMS SERVPRO HAS SUCCESSFULLY GOTTEN THE COMPLAINT'S TEXT "SCRUBBED" .... I RECENTLY HAD A SIMILAR COMPANY CALLED SERVICE MASTER SHOW UP QUICKLY AFTER A WATER DAMAGE SITUATION AND THEY DID NOTHING BUT ESTABLISHED THEIR "TERRITORY" FOR THE INSURANCE COMPANY, FOREMOST/FARMER'S....... BEWARE..!!!!! AFTER 2 VERY STRESSFUL WEEKS LATER, THE INSURANCE ADJUSTOR DETERMINED THEY WOULD "COVER" AND THEN "GRATEFUL" SERVICE MASTER CAME BACK AND TORE OUT EVERY WALL IN THE APT. BILLING OVER $8,100 TO A "GRATEFUL" FOREMOST/FARMERS.. THEN... More...
    (Repair Services)
    johnlear's Picture   johnlear    0 Comments   Comments
  • TERRIBLE MANAGEMENT



    Manager "LIED" 1) Had Civil war relic "MISSING" from my bedroom. Reported it to manager same day. "NEVER" got back to me. I called 2 months later, again "NEVER" got back to me ! 2) "DID NOT" move the furniture like manager told me. They shampooed around , sofa, bed, dresser, TV, etc.etc.etc.etc.etc. ! ! 3) "DID NOT" power wash house which the were "PAID" to do ! 4) I called & questioned why they "DID NOT" power wash house. Manager "CONVIENTALLY" forgot about doing that ! But he would send... More...
    (Miscellaneous)
    DONALDH's Picture   DONALDH    0 Comments   Comments
  • VERY Unhappy Customer



    Servpro came into our home to tell me what I needed to do to get my basement dry and prevent mold. The estimator was very kind and they scheduled me right away because they had a sudden cancellation (Big surprise) - I hadn't even had a chance to think about it. I allowed them to do the work - BIG mistake. The "crew" they sent was two young guys who showed up an hour late, they just started ripping out walls without taking any time to think that I would soon be having a contractor to fix things back up. They left nails sticking out everywhere and all over the floor - all of... More...
    (Repair Services)
    kdetwiler's Picture   kdetwiler    1 Comments   Comments
  • BEWARE OF SERVPRO!



    Our basement flooded and we called our Ins Co.(Nationwide). They gave us two water removal companies to choose from in our area. Thinking we were in good / trusting hands and would be treated fairly we chose Servpro and well it was a big mistake of judgement on our part! Our insurance company said not to worry and that it would be no cost to us. It was a huge cost..I mean out of site to the moon expensive (nearly 15K). Now we had just enough water to get the carpet wet and some very light drywall damage..not 12" of water. They stuffed my basement with everything they could bill us... More...
    (Repair Services)
    llist's Picture   llist    0 Comments   Comments
  • sears home services and ocean construction



    sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to read your contract. also making it to late to cancel in 3 days notice. now u are in a binding contract. sears did not mention fine print in their contract or fine print of manufactures material being used.mfg.only guarantees u a good roof shingle. if installed not to mfg.specs. like mine an most likely all roofs. mfg.voids their product warranty .salesmen does not tell u that. my roof was installed by their sub contractor an... More...
    (Home Improvement)
  • Servpro - rude and hostile crew.



    Horrible, There was a flood emergency at the house next door. ServPro arrived to take care of the water. For some reason (later i figured why) they parked they truck in front of mine. My house was shaking!! i couldn't hear my thoughts. I thought it will be done in few minutes and they will turn it off. They didn't. After 45 min unbearable noise from the truck and the running compressors. I went out to ask them why they parked in front of my house not the one where the damage is. The guy who came out to talk to me was on the phone and said "one min" raising his hand up. I... More...
    (Repair Services)
    dzrkn's Picture   dzrkn    1 Comments   Comments
  • NSLI DBA Servpro Hicksville/Plainview



    They did a bait and switch on pricing then sent undisciplined thugs to tear out walls & insulation 4 feet up from Hurricane Sandy flooding. They removed things that they were told to leave. They removed or stole property. They did much damage. They were scary thugs. No professionals as advertised. Manager never returned calls until he realized I refused to pay balance of his inflated bill. Stay away from this company!! Sue them if you had a similar experience. This franchise should not be allowed to be in business. More...
    (Repair Services)
  • Servpro Manassas WATER DAMAGE



    Do NOT USE THEM They misquoted me by over a $1500.00 stole my graddaughters xmas presents and other things. and when there Rep stopped by for us to sign the insurance check and we complained and he said someone would be in touch. NEVER HAPPENED these people are crooks with a license. I would drown in water damage before ever using these people again. STAY AWAY FROM THEM More...
    (Insurance)
    bk1954bk's Picture   bk1954bk    0 Comments   Comments
  • Thieves OF Baghdad, Hire your LOCAL TRUSTED COMPANIES



    These people come to Ocean City New Jersey to restore Hurricane Sandy Victims, whom have all lost their homes, taking the work from area companies, and then they steal our belongings, scum of the earth!! LIKE THE REST OF THE REVIEWS SAY, IF YOU VALUE YOUR THINGS, hire a trustable company, and if you do hire these thieves, do not leaving anything behind. & what else is a shame, you have all these homeless people looking for jobs, due losing their homes to Sandy, and these thieves don't want to hire anyone. I bet if your a criminal they'll hire you, majority of the people in the... More...
    (Home Improvement)
    cliffbang36's Picture   cliffbang36    1 Comments   Comments
  • ServPro Rowlett / Rockwall Texas Do not use this company if you value your things



    If you value your possesions, DO NOT use this company. Things will come up missing or damaged. If you do not have pictures of everything in your home, I mean everything and from every angle. Then beware.Items will come up missing or broken. When you bring this to there attention. The first responce will be, It will show up, Have you unpacked everything? The second will be, Its not on our inventory list, and we do not have a picture of it,. WE take pictures of everything and inventory it before we remove it from your home. What a joke that was. It is my belief that this is a disreputable... More...
    (Miscellaneous)
    grushin2's Picture   grushin2    0 Comments   Comments
  • fire and smoke damage



    Servpro was hired by my insurance company, not me, because I had had previous experience with them and was not happy. They removed all of my things that were left, without givng me a chance to go thru them. They took about $300 worth of quarters that were bagged up from my vending machines and although they were supposedly put in someone's desk for "safe keeping", that person was never there when I stopped in, and the money eventually disappeared. When I requested some of my kitchen things to use in a temporary home, I had to go thru many miscellaneous boxes to find them and... More...
    (Miscellaneous)
    obxwildflower's Picture   obxwildflower    0 Comments   Comments
  • Water Damage



    This review has been resolved or replied to by this company. Because of water damage, my hardwood floors had to be replaced and Servpro was called to dry out underneath my house. They packed everything and stored it in a warehouse. While my possessions were there one of the packers took his girlfriend to "see my furniture" and told me she fell in love with one of my chairs and offered to buy it for $50.00! He also said I had so many good recipes (how did he know?) and asked to have copies of them. I didn't give them to him. When I finally got back into my house and my things were returned that's when I found out what a... More...
    (Repair Services)
    noserve's Picture   noserve    2 Comments   Comments
  • Water removal and restoration



    ServPro did a great job removing the water but didn't live up to their promise of making it %u201CLike it never even happened.%u201D They made promises they couldn't keep, didn't finish work they promised to do. didn't meet schedules they promised to keep. didn't keep us informed when things started going bad. had sub-contractors do work that had to be redone, damaged items while doing water removal and restoration and didn't fix them. More...
    (Repair Services)
    JRLA's Picture   JRLA    0 Comments   Comments
  • They removed everything I owned do to a dryer fire.



    This company has very nice employees, however the owners are money hungry creeps! They removed my entire home, 5 br, 4ba and approx. 3500 sq ft. They took everything to their warehouse. They had it for a month. i did not hire them, my insurance did. I was told I would get a list of everything and that I could go through the list and decide what I wanted to keep and what I wanted to get rid of. THIS NEVER HAPPENED! I was notified by ServPro that my items were cleaned and ready to deliver. As they brought my tv's in, I pluged in the first one, NO VOLUME. They messed up my tv..... First... More...
    (Furniture)
    nbarr's Picture   nbarr    1 Comments   Comments
  • Water Damage- terrible work and extremely rude



    We had flood damage from a burst pipe in the lower level of our house and our experience with ServPro was terrible. Whether it was the representatives at their office or the Project Manager, no one could clearly address our questions as to what comes next in the clean-up and repair process. When the Project Manager finally did come to our residence which was 4 days after he had initially said he would, he complained to us that he had to pull his men off of another job in order to help. As we asked very basic questions about how this process works and what needs to be done (we have never... More...
    (Miscellaneous)
    namewithheld's Picture   namewithheld    1 Comments   Comments
  • Water damage drying and floor replacement



    Had a water leak from a heating system while working out of town that wet carpeted hardwood floors in two rooms. I found Servpro of Abingdon/Bristol/Marion, VA in the yellow pages and called them in desperation as I was leaving town again. They came, called and told me the carpet was ruined and had to go, called back and told me the hardwood floor was ruined and had to be replaced. They offered to handle the replacement. Homeowners insurance paid over $5,741 to dry out the house and replace the hardwood floors. The floors Servpro replaced warped very badly in a few months. No other... More...
    (Repair Services)
    tenusdad's Picture   tenusdad    1 Comments   Comments
  • Kitchen fire and smoke damage



    I will not recommend this company to anyone. We had a kitchen fire and smoke damge in our home and Servpro was contacted by our insurance company to clean the smoke damage to our home and they did a miserable job. They did not complete the cleaning agreement and they damaged our bed, flooring, and disposed of kitchen appliance without our knowledge. When this was brought to the attention of the owner, he and another individual came to our home to "inspect" the damges. Immediately they attempted to intimidate me with a rather firm and strong handshake and this behavior... More...
    (Repair Services)
    medicwiley's Picture   medicwiley    2 Comments   Comments
  • Servpro high cost because they can



    We had water heater leak and our insurance company told us to call Servpro. When they arrived I told them that I had a high deductible and most of the cost was out of pocket, but they never gave me an estimate. The first time I saw the cost was when I got a bill for $2500--my full deductible. At that time, Servpro again failed to give me any details. When I finally got the bill details, I discovered that they charged 150% of the market rate for equipment rental, and opted to run the most expensive equipment for the longest time. I know my insurance company did the bare minimum, since... More...
    (Repair Services)
    NonfanServpro's Picture   NonfanServpro    3 Comments   Comments
  • Mr



    Wow should have read all these before our experience with ServPro they are very green!Bill is inflated techs that know nothing we pulled carpet and pad after they left just mputting up two humidifiers ,with standing water on the floor! They won't talk to you they sat tuff ,also they screw up and still expect to be over compensated !They are the bum hole of quality help but charge like they are experts!Ha not even close they are crooks ! We will never recommend them in SLC area ever! More...
    (Home Improvement)
    Ajoke's Picture   Ajoke    2 Comments   Comments
  • Bait and Switch



    Our basement flooded the day before Thanksgiving last year 2011. We had Servpro of Birdsboro, PA come out to fix the damage. I was quoted $2,000.00 to $3,000 for the work after they checked what my insurance would cover. They cleaned the basement, removing the rug and padding and cutting out the dry wall. Basically they did a good job with that other than one of the employees smoking in my bathroom! The problem came when I received the bill...$6,000.00. I called the complain and the owner told me it was do to the amount of time I had the fans in the basement drying my cement. He... More...
    (Repair Services)
    pelzerfamily's Picture   pelzerfamily    0 Comments   Comments
  • NEVER EVER USE THIS COMPANY



    I had a minor flood, followed by detection of mold. ServePro worked for two weeks and house smelled just horrible and they said they were done, had to complain and they came back and had to tear out more of the house and it took weeks to get the bad smell out house and it delayed the job by two weeks. The workers who didn't speak English, were using a bathroom and tore toilet paper and stuck it all over the sticky floor and left it. They broke cabinets, steps and didn't wrap expensive furniture, never drained faucet and it froze and broke. The worst part was the manager. He was... More...
    (Repair Services)
    gusdog05's Picture   gusdog05    0 Comments   Comments
  • Servpro is bad news



    Beware of this company. I had an attic fire and called them to take care of the aftermath. Well let's begin with I trusted them. I am a career firefighter in my local city and know a bit about fire. First thing they did was crumple a glued 2500 piece puzzle up that I put together as a child and put it in a box. This is kinda minor but sentimental it was not affected by the fire. Next thing I had a huge dumpster at my home for restoration disposal. One day I went to check progress and noticed a large amount of black trash bags had been thrown into the dumpster. So out of curiosity I... More...
    (Miscellaneous)
  • Sorry Company Money Hungry



    THIS IS THE WORSE COMPANY TO CALL WHEN YOU ARE IN NEED. MY PARENTS PAID THEM THE MONEY FROM THE INSURANCE COMPANY AND HAD TO WAIT TWO WEEKS FOR THE REMAINDER AND THEY FILED A LAWSUIT. THEY RECEIVED ALL OF THEIR MONEY AND THEY STILL WENT THROUGH WITH THE LAWSUIT AND CAME AND PICKED UP MY DAD TRUCK. THIS IS A MONEY HUNGRY COMPANY AND IF I COULD I WOULD MAKE SURE NO ONE WOULD EVER USE THEM. More...
    (Miscellaneous)
    Katinabell's Picture   Katinabell    4 Comments   Comments
  • Disillion service Bleeders



    2009 I had a small fire in the livingroom of my home. I have two foster children and they were so hurt given Servpro, empolyees stole bamboozled all the children belonging, they knew the chilren were foster children. The company is a rip off if you or any one has a fire please do not trust Servpro, they are crooks I had to get a lawyer to get some of my belonging back. Please be ware of this company for additional in please call 215-2885464 I will help you More...
    (Insurance)
  • Service call



    My wife called Servpro when she saw water leaking from the ceiling in the living room and a large spot on the ceiling. I was out of town on business. They dispatched 2 technicians with no tools, not even a ladder, they had to borrow ours. They hacked a 6" square hole in the ceiling and said there was nothing they could do to fix the leak. For that service we were charged $125. Any other trade charges $60-$75 for a call. I called the local office to complain about the high cost, and was told that was just the cost of doing business and putting fuel in the van to come over. We were told... More...
    (Home Improvement)
    bnupnau's Picture   bnupnau    2 Comments   Comments
  • Scam



    I have been waiting for three weeks now (and counting) for an estimate that was suppose to be emailed to me the next day and cost $250. I have called ServPro several times. No one has called me back and the receptionist cannot help. Doesn't mold grow, the longer you wait the worse it gets? Therefore, no matter what the estimate says at this point the actual cost would be far greater. Thank goodness for this site becasue I will take my business elsewhere, but i still want my estimate since I paid for it. More...
    (Home Improvement)
    bflony88's Picture   bflony88    1 Comments   Comments
  • Servpro - BEWARE



    In 2008 we had a fire in our home caused by lightning. We hired SERVPRO for repairs - it's been 3 years and I am still experiencing trauma from the poor job perfomance - poor, cheap and even used materials, contract not followed that was prepared by adjuster, no receipts, job never completed, my furniture was destroyed because they stored it in our garage and used it as workbenches. There was no cleaning done as promised, no videotaping, most of the furniture was not even moved back into our home. We are having to pay for additional repairs out of pocket because of the poor poor job... More...
    (Home Improvement)
    Traumaservpro's Picture   Traumaservpro    0 Comments   Comments
  • rude!



    my business has been nothing short of harassed by their marketing department. more specific, lauren huttner. she was very unprofessional and made us feel like WE needed servpro and not the other way around. no company should have to put up with this. we will never call servpro in the future, i would rather call someone that isnt pushing for a commission all the time! More...
    (Repair Services)
    marysmith's Picture   marysmith    0 Comments   Comments
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