Servpro Consumer Complaints All Reviews

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Servpro Reviews

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  • Very Disappointed

    Servpro was recommended to me by my dad who had his basement mitigated by Servpro. He was very pleased with the experience he had. Unfortunately, my experience was not very good. Communication and good customer service is key to business. Servpro was an hour late arriving to my house. The reason they were late is because they had a "meeting" that ran over. If you commit to a customer you will be there at a certain time I can imagine why you would allow a "meeting" to get in the way of providing good customer service. In addition, they left marks on the floor and did not... More...
    (Home Improvement)
    Michellep26's Picture   Michellep26    0 Comments   Comments
  • Won't return calls or answer basic questions

    I was referred to Servpro by the person who inspected a home I am looking at to buy. He deals with the Topeka office. However, since the home I'm looking at is in the KC area, I called the Olathe office, which I'm told houses four franchises. I called four days in a row and was told someone would call back. None of the dispatchers can answer even basic questions. On the second day, I was told they had no record of me calling, and I was not on the "thread". Today I called and got a new person that had just started that told me he would get someone to talk to me right... More...
    (Home Improvement)
  • servpro Mississippi

    we were recomended by insurance company to get servpro, we met with the lady her name was cheri, very friendly and well trained to make you feel at ease that everything would be restored like it never happened, long story, but they did not clean well at all, we had to reclean alot of the furniture ourself because of the soot left from fire. they were unprepared, had to borrow our dolly, they did not have lights to see what they were cleaning. some people at servpro maybe good, but we got screwed horribly. my house fire occured in the area of poplarville,ms. so beware of this crew in this... More...
    (Repair Services)
    cmholder's Picture   cmholder    1 Comments   Comments
  • ServPro of Nashua NH - shady business

    ServPro of NASHUA NH = I had water damage in my basement, which happened to be my son's bedroom. At first, I thought the ServPro of Nashua team would be great. The original person seemed to know what he was doing. Before proceeding with their services, I asked for a rough idea for cost of job. He explained what needed to be done, and mentioned similar jobs are about $1000-$1500. (only reason I agreed to the work as I had already removed half the sub floor for them). They did initial work and set up of dryers which was good, but couldn't finish. They proceeded to send a second crew... More...
    jeffpaquette's Picture   jeffpaquette    0 Comments   Comments
  • Servpro Questionable Practice

    My first hand experience with a franchise owner operator. I have worked for large loss profession restoration companies for more than 17 years as a sub contracted project manger. losses from $1000,000.00 - Total Loss Fire $6,000,000.00 $$$ I replied to an advertisement posting on LinkedIn that a local franchise was growing and looking for new people. I went in interviewed and was immediately offered what appeared to be a great package. Day 1 - I watched franchise video trainning. History of franchise, policies, procedures etc. The first thing that came to my attention was that... More...
    (Repair Services)
    MasterRestore's Picture   MasterRestore    1 Comments   Comments
  • work for servpro for 8 years.

    servpro didnt care about there employes.they just cared about how much money. when work was slow i had to use my vacation days to make up for any hours lost. they said i lied about some things that was not true .they wanted me to take a4 dolla cut in pay after 8 years and these people go to church wheres the lolaty. everbody makes mistakes they lie to customers everyday but they are still there i am talking about owners. i was on call for 8 years and only missed maybe twice i like servpro but not the way it is ran. we had 4 workers that made them money for can live comfortable and they did... More...
    16157455493's Picture   16157455493    3 Comments   Comments


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