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Servpro Complaint - Don't use Servpro
Servpro Complaint

Servpro Complaint


Don't use Servpro

Servpro was the worst company ever. I will never hire them again. They totally overcharged my insurance company and collected high estimates and did the crapiest job ever. They were good at first, keeping me updated about appts and when someone would be working, but that all changed. When they did the final walk thru, I pointed out numerous things that needed to be fixed still. The carpet was installed horribly, when I vacumed the first time, the entire carpet came up at the corner seem. They also left glue marks in our cparpet upstairs. When we refused to sign off on the final work until it was done, they become nearly impossible to get ahold of. The girl at the front desk refused to transfer us to a manager becuse one was "Never Available." They glued together old molding that had cracked, even though my estimates showed that they were paid to buy new molding. The work looked like my 5 year old did it. You can still see the water seem in my celing. Be ware, this company will scam you and your insurance company for the insurance money!!!!!

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tcooky says: (8 years ago)
Servpro was responsible for replacing everything as they were the General Contractor. There for SERVPRO was the one who hired out all the work through sub contractores. Therefore SERVPRO is to blame for the bad work and lack of work.

yulymarie says: (8 years ago)
Servpro is not responsible for replacing or putting back together your molding or carpet they only deal with the clean up. Most likely the contractor was the one who did not do a good job. You should be calling the contractor your insurance hired not servpro!

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