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Servpro Complaint - Iredell NC Servepro
Servpro Complaint

Servpro Complaint


Iredell NC Servepro

These guys were inept at their job. They were unable to climb onto my roof to install a tarp to cover the hole left by the fire. They refused to dry out my basement/crawlspace; so we had a mold issue a few weeks after they left. They cut the drywall flush with my cabinets to remove some insulation which forced us to remove the cabinets to do the repair. I will never use them again.

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factfinder says: (8 years ago)
Many insurance will not pay for crawlspaces and do not authorize Servpro to dry this area- need to check with insurances adjuster - if not, you need to find out what it would cost you if you want it dried. People need to ask questions of your adjuster, they are very good at explaining what is or is not covered.

rejgreer says: (8 years ago)
We are sorry that this person is having a problem. Unfortunately, we do not recognize this project as one of our jobs from the description. We know that they have never contacted us on this problem. If the customer would like to discuss this job with us, we are quite willing to talk with them about it.
Our number is 704-872-7466 as ask for Bob Greer

If they would prefer they can contact our Servpro Industries quality assurance group to discuss it with them. The contact person is Monica Spencer
and her direct line is 615-451-0200 Ext 1547


Bob Greer

Mspen says: (8 years ago)
Should you wish to discuss your concerns please feel free to call Servpro Industries Inc.
1-800-737-8776 ask for Quality Assurance - customer complaints.
I will speak to you in regards to your concerns regarding SERVPRO of Iredell.

Monica Spencer

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