Servpro Complaint

Reviewed by jeffpaquette

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ServPro of Nashua NH - shady business - Their cleanup and restoration services

ServPro of NASHUA NH = I had water damage in my basement, which happened to be my son's bedroom. At first, I thought the ServPro of Nashua team would be great. The original person seemed to know what he was doing. Before proceeding with their services, I asked for a rough idea for cost of job. He explained what needed to be done, and mentioned similar jobs are about $1000-$1500. (only reason I agreed to the work as I had already removed half the sub floor for them). They did initial work and set up of dryers which was good, but couldn't finish. They proceeded to send a second crew 2 days later with 2 guys who were stoned, and didn't know what they were doing. This caused me to have to wait another 3 days for the original crew to come back. They did haul everything away which I appreciated avoiding dump runs. However, I then had to wait 12 days before they billed my insurance company, despite numerous requests. Then my insurance co tells me they are charging $2650 which is WAY more than the original estimate. I would understand if they had to do additional work, and if it was within a few hundred dollars, but this was almost double the price they said. I went through the itemized list with my insurance, and found ServPro is charging for some of the work that I did myself. Not to mention it took them almost 3 weeks from start to finish, on something that could have been 3 days. Because of their poor and shady services, I no longer have enough insurance money to rebuild my son's bedroom. I wish I knew the process because after watching them, I could have done it all myself in a few days.

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Review Rating: 2 out of 5
Reviewed By: jeffpaquette
Company: Servpro
Product: Their cleanup and restoration services
Date Added: 4 years ago

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Servpro Complaint