Servpro Complaint

Servpro Complaint

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Servpro review


Wife spoke with Servpro about basement cleanup after flooding. They came out right away and placed a bunch of fans and dehumidifiers in basement to dry it out. They said that they would be back to spray furniture and floor and to wipe down everything with formula to prevent mold growth. We were to have as much of the furniture on sliders as possible so they could move it. When they came back and finished the job, no furniture was moved and I don't believe everything was wiped down. I have obvious mold growth from center columns and the smell of mold is apparent in the room. The odor was gone for the first few days after service, so I can tell that the spray was done. I wasn't home when they were there, but first trigger to a problem is that they did not want to provide a receipt for a cash payment. My mother was there and wouldn't give them the cash that I left without a receipt. They wrote a few things on company letterhead that was done, but not everything that they were told that they would do and left that as a receipt. So, it appears that we paid $2800 to rent a few fans for 5 days. Called and left a message and sent an e-mail looking for an explanation and have gotten no response.


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