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Servpro Complaint - Very Disappointed
Servpro Complaint

Servpro Complaint


Very Disappointed

Servpro was recommended to me by my dad who had his basement mitigated by Servpro. He was very pleased with the experience he had. Unfortunately, my experience was not very good. Communication and good customer service is key to business. Servpro was an hour late arriving to my house. The reason they were late is because they had a "meeting" that ran over. If you commit to a customer you will be there at a certain time I can imagine why you would allow a "meeting" to get in the way of providing good customer service. In addition, they left marks on the floor and did not remove all of the molding they told me they were going to remove. When I complained about the marks I was told that this is normal and that they would clean up the floor once the machines were removed. I wish this would have been communicated to me before the job began instead of me finding the marks on my floor and having to call.

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