Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Servpro Complaint - Water damage drying and floor replacement
Servpro Complaint

Servpro Complaint

ADVERTISEMENT

Water damage drying and floor replacement


Had a water leak from a heating system while working out of town that wet carpeted hardwood floors in two rooms. I found Servpro of Abingdon/Bristol/Marion, VA in the yellow pages and called them in desperation as I was leaving town again. They came, called and told me the carpet was ruined and had to go, called back and told me the hardwood floor was ruined and had to be replaced. They offered to handle the replacement.

Homeowners insurance paid over $5,741 to dry out the house and replace the hardwood floors. The floors Servpro replaced warped very badly in a few months. No other floors in the house has any problem except those Servpro installed. I kept calling them and they finally came out to look. From day one their only reason for coming was to look for every possible excuse to not accept any responsibility. They showed no remorse and all they seem to care about is finding excuses to not stand behind their work. I have never dealt with a company who seemed to care less.

The insurance company sent an examiner and a contractor Pauls Restoration in Bristol who said Servpro installed the floor incorrectly. I had a contractor examine the house and his opinion is that Servpro did not properly do the work. Servpro was only interested in building a case of excuses, and were not sympathetic, nor helpful in any way. After several months, scores of phone calls I suppose they finally decided they had better make a response to the contractor sent by Allstate Insurances claim that Servpro had not properly done the work.

Servpro%u2019s written response signed by the owner/manager amounted to a carefully crafted legal maneuvering based on excuses, exaggerations and at least one complete lie. I made a big mistake trusting Servpro. They ruined my house, will do nothing to help and don%u2019t even appear to care.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Servpro
SUBMIT a ticket
for Servpro
WATCH videos
for Servpro
More Servpro Reviews and Complaints MORE reviews and complaints
for Servpro

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Servpro reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team