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Servpro Complaint - Won't return calls or answer basic questions
Servpro Complaint

Servpro Complaint

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Won't return calls or answer basic questions


I was referred to Servpro by the person who inspected a home I am looking at to buy. He deals with the Topeka office. However, since the home I'm looking at is in the KC area, I called the Olathe office, which I'm told houses four franchises. I called four days in a row and was told someone would call back. None of the dispatchers can answer even basic questions. On the second day, I was told they had no record of me calling, and I was not on the "thread". Today I called and got a new person that had just started that told me he would get someone to talk to me right away or someone will call within half an hour. I said "Great!". After being on hold, Melanie came to the phone, laughing, and said "I can't answer any questions". She is the person I talked to on the first day I called. I told her I have used another company to deal with mold before but would like to talk to someone at Servpro and she said they are just swamped and too busy to answer any questions. Clearly they don't want my business or my money.


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