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Servpro Complaint - entire home from broken water line flood
Servpro Complaint

Servpro Complaint


entire home from broken water line flood

To make a long story short, a water line broke and flooded the house. State Farm named Servpro as a clean up crew. I called them and they responded with their equipment to dry the floors and walls before they would tear the floors out. A few days later a team showed up from Bowling Green, Ky since the Paducah crews were very busy with other flooded houses and such. I live in Mayfield, KY, so Paducah would have been the tear out crew if they were not booked already. The team from Bowling Green tore all the floors out that they were told to, problem is they tore holes in the walls, they cut all the plumbing in the laundry room, kitchen and bathroom and threw away the plumbing. They cut the wiring for the dishwasher and the garbage disposal, plus cut the main water line that feeds the dish washer. They also poked a hole in the refrigerator. They ruined an antique dining room suit that is dated 1912, that was in perfect condition. The manager from Bowling Green, Ky said they would compensate me for the damage that they did. He also said they would repair the dining room suit, which is unacceptable to me. The value would never be the same. This all happened in early June 2014. So far not one thing has been done. Our next step will be putting Servpro on the networks as they love to do investivgative reporting, then on to court which will also be in the media, I will make sure of that as my fiance works in the television business. As far as the dining room suit, it should have been removed from the area before the drying process was started, like they removed the rest of the furniture. I hope Servpro gets on the ball and resolves this matter soon. A State Farm rep was here to witness all that was damaged and to witness what the manager from bowling told us.

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